Alpen Food Company
1.6|10 reviews
TL
Tania L
1 reviews | Active since Member
02 Nov 2023, 17:03
Deeply disappointed in the service
I would just like to express the dissatisfaction i have in the service i received from Alpen Food company. I brought to their attention on the Nutrific Facebook page in their inbox my experience. I sent a private message on 10 October 2023 that i bought a box of 48 Nutrific at Giants in Epping. When i opened the box there was only 36 in. That was 12 x3. They rep**** requesting contact details which i provided them with. For some reason they sent me a email it went into my spam folder. I provided all the details they request and were told its being sent to their quality team for investigation. I followed up on 25 October and the lady said she was out of office but she will follow up and get back to me. Till today i haven't heard anything. I feel if my query is not important enough to be handled with urgency. This is the service you get from brands you trust then they disappoint you like this. What will it cost to get the service i know i deserve?
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Replies (131)Alpen Food Company's replyOfficial
06 Nov 2023, 06:34Hi Tania, You have our deepest apologies for the delay. There were some unforeseen circumstances that has arrived but all is sorted now. You have my word that you will be receiving feedback from us and our quality department today. Again, my sincerest apologies.
Best regards,
Alpen Food Company's reply06 Nov 2023, 06:34
Official
Hi Tania, You have our deepest apologies for the delay. There were some unforeseen circumstances that has arrived but all is sorted now. You have my word that you will be receiving feedback from us and our quality department today. Again, my sincerest apologies.
Best regards,