Disgusted with Donovan!!!!!

I spoke to a guy named Donovan earlier and explained my situation to him, I emailed Linda the director last month to request a statement of my water bill so I could pay it, it wasn't sent to me and then I forgot to pay the bill. So I loaded electricity today and it charged me utility fees it took most of the money I loaded for electricity which was obviously a shock to m because no one contacted me to advise that it will be done in that manner! I would have liked to be given a heads up. So I'm asing this Donovan girl guy why they never notified me and he's like they used my cell and he confirmed the correct cell. But I told him that I never received any correspondence. Then I told him that I would have liked to be notified before they stole my money from me. And he's like excuse me ma'am did you just say that I stole your money from you. And I'm like Donovan I'm speaking of the company as a whole it's not a personal attack to you. So he goes on speaking over me not allowing me to speak etc etc. What I don't understand I why do you guys allow people that have no customer etiquette speak to people over the phone?? If someone is like that leave them to work in the ba*****t to milk the ***s and mow the lawns people that don't have a way to speak to people that pay their salaries shouldn't be allowed to speak to human beings. They should work with the ***s. I'm sorry but he just escalated my frustration I was already feeling as if he has no work experience at all.