AM
Alpha Metering Pty Ltd
Claimed Business
AM
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|6 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Alpha Metering Pty Ltd
Alpha Metering Pty Ltd has a TrustIndex of 0 out of 10 on Hellopeter, based on 6 reviews in the last 12 months. Hellopeter has tracked Alpha Metering Pty Ltd across 28 total reviews. How is the TrustIndex calculated? →
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNP
Navi P
1 reviews | Active since Jan 2020
26 Nov 2025, 12:12
My Experience with Alpha Metering
I had a very disappointing and stressful experience with Alpha Metering. They disconnected my ability to purchase electricity without warning and were extremely rude when I tried to resolve the issue. Instead of offering a solution, they insisted that I pay a R175 “late payment fee” — a charge that was never explained, agreed to, or communicated beforehand. The entire interaction felt unprofessional, and the service delivery was poor. I felt as though I was being held ransom just to restore access to a basic necessity. I have since reported the matter to the Rental Tribunal. After engaging with them, I learned that disconnecting electricity in this manner is not allowed. I am sharing my experience so that the community is aware of what I went through when dealing with this company. I hope this helps others make informed decisions.
Helpful (0)
|Replies (0)NP
Navi P
1 reviews | Active since Jan 2020
26 Nov 2025, 12:12
My Experience with Alpha Metering
I had a very disappointing and stressful experience with Alpha Metering. They disconnected my ability to purchase electricity without warning and were extremely rude when I tried to resolve the issue. Instead of offering a solution, they insisted that I pay a R175 “late payment fee” — a charge that was never explained, agreed to, or communicated beforehand. The entire interaction felt unprofessional, and the service delivery was poor. I felt as though I was being held ransom just to restore access to a basic necessity. I have since reported the matter to the Rental Tribunal. After engaging with them, I learned that disconnecting electricity in this manner is not allowed. I am sharing my experience so that the community is aware of what I went through when dealing with this company. I hope this helps others make informed decisions.
0
Replies (0)NP
Navi P
1 reviews | Active since Jan 2020
21 Nov 2025, 12:03
Lack of service implementing unnecessary COST
Two months ago, Alpha Metering was appointed by the Body Corporate, replacing a reliable smart metering company with whom we had a simple and efficient process for purchasing electricity. Since their appointment, Alpha Metering has blocked my access to purchase electricity and imposed an unreasonable penalty fee of R175. I refuse to be pressured by an unprofessional company attempting to operate in a space far beyond their capability. I have reported this matter to both the Rental Tribunal and CSOS. Companies that lack ethics and proper service delivery should not be allowed to operate in this manner. I requested that this trivial and unjustified amount be rescinded, but they refused and responded unprofessionally, even suggesting that I am the problem. If anyone else is experiencing similar issues, please share your experience so we can bring awareness to companies that attempt to exploit innocent consumers.
Helpful (0)
|Replies (0)NP
Navi P
1 reviews | Active since Jan 2020
21 Nov 2025, 12:03
Lack of service implementing unnecessary COST
Two months ago, Alpha Metering was appointed by the Body Corporate, replacing a reliable smart metering company with whom we had a simple and efficient process for purchasing electricity. Since their appointment, Alpha Metering has blocked my access to purchase electricity and imposed an unreasonable penalty fee of R175. I refuse to be pressured by an unprofessional company attempting to operate in a space far beyond their capability. I have reported this matter to both the Rental Tribunal and CSOS. Companies that lack ethics and proper service delivery should not be allowed to operate in this manner. I requested that this trivial and unjustified amount be rescinded, but they refused and responded unprofessionally, even suggesting that I am the problem. If anyone else is experiencing similar issues, please share your experience so we can bring awareness to companies that attempt to exploit innocent consumers.
0
Replies (0)SD
Solomon D
1 reviews | Active since Jan 2020
29 Sept 2025, 08:00
Over charged under deliver
i bought a Town House together with Chartwell Group paying R12500 bond every month, South Africans be aware as the Orlando Towers is busy with phase two. I fall under phase 1. I am also paying occupational rent when i moved in December 2023 R8900 with interest.Chartwell pays Orlando Towers Estate Landsdowne the estate body corporate i then pay R2500 to Alpha metering in total i pay R15 000 and still get charged when trying to purchase electricity. I buy R300 electricity then get R20 token/units of electricity then R280 taken by Alphametering in total i spend R600 to get 40 units of electricity. Day light roberry for outstanding billing which I'm not aware of. Is this legal to be charged like that? When you ask what are you owing then send to Lungi which was introduced to me. No contact of Lungi she invisible how im i going to get hold of her to fix this? Please help
Helpful (0)
|Replies (0)SD
Solomon D
1 reviews | Active since Jan 2020
29 Sept 2025, 08:00
Over charged under deliver
i bought a Town House together with Chartwell Group paying R12500 bond every month, South Africans be aware as the Orlando Towers is busy with phase two. I fall under phase 1. I am also paying occupational rent when i moved in December 2023 R8900 with interest.Chartwell pays Orlando Towers Estate Landsdowne the estate body corporate i then pay R2500 to Alpha metering in total i pay R15 000 and still get charged when trying to purchase electricity. I buy R300 electricity then get R20 token/units of electricity then R280 taken by Alphametering in total i spend R600 to get 40 units of electricity. Day light roberry for outstanding billing which I'm not aware of. Is this legal to be charged like that? When you ask what are you owing then send to Lungi which was introduced to me. No contact of Lungi she invisible how im i going to get hold of her to fix this? Please help
0
Replies (0)TM
Thobeka M
1 reviews | Active since Jan 2020
6 Jun 2025, 15:31
Bad experience from Alpha metering
I wrote a review about bad experience with Alpha Metering, you as Hellopeter you allowed to be intimidated by them. I stand by my truth the bill I paid was before my property was registered in my name. I'm willing to take a stand for that.
Helpful (0)
|Replies (0)TM
Thobeka M
1 reviews | Active since Jan 2020
6 Jun 2025, 15:31
Bad experience from Alpha metering
I wrote a review about bad experience with Alpha Metering, you as Hellopeter you allowed to be intimidated by them. I stand by my truth the bill I paid was before my property was registered in my name. I'm willing to take a stand for that.
0
Replies (0)TM
Thobeka M
1 reviews | Active since Jan 2020
2 Jun 2025, 10:44
UNFAIR TREATMENT BY ALPHA METERING
I had a very bad experience with alpha metering where I bought a property and was registered 27 March but my electricity meter was blocked because of the outstanding amount. Even after I send the the registration letter stating the date they never cared as long as their money was paid. They did even try to resolve it with the previous owner. They were never told that the property was sold but after proving it to them what did they do NOTHING. Because they could see it was never my fault and they have a deposit from previous owner. But ke I had to pay to get electricity not that it was a choice.
Helpful (0)
|Replies (0)TM
Thobeka M
1 reviews | Active since Jan 2020
2 Jun 2025, 10:44
UNFAIR TREATMENT BY ALPHA METERING
I had a very bad experience with alpha metering where I bought a property and was registered 27 March but my electricity meter was blocked because of the outstanding amount. Even after I send the the registration letter stating the date they never cared as long as their money was paid. They did even try to resolve it with the previous owner. They were never told that the property was sold but after proving it to them what did they do NOTHING. Because they could see it was never my fault and they have a deposit from previous owner. But ke I had to pay to get electricity not that it was a choice.
0
Replies (0)SK
Sean K
1 reviews | Active since Jan 2020
1 May 2025, 08:47
Alpha Metering - Bullying Tactics
Alpha Metering – Bully Tactics I was recently involved in a transaction where Alpha Metering provided electricity services. Despite multiple requests to amend the account to reflect the actual amount owed, the company insisted on payment for an additional three months with interest that were not due. To enforce their position, electricity to the property was disconnected. Both staff and management maintained that the full amount—including the disputed three months and added interest—had to be paid before reconnection would be considered. It’s unacceptable that a company can use access to basic services as a means to bully consumers into submission, especially when there is substantial evidence proving the amounts in question are not owed.
Helpful (0)
|Replies (0)SK
Sean K
1 reviews | Active since Jan 2020
1 May 2025, 08:47
Alpha Metering - Bullying Tactics
Alpha Metering – Bully Tactics I was recently involved in a transaction where Alpha Metering provided electricity services. Despite multiple requests to amend the account to reflect the actual amount owed, the company insisted on payment for an additional three months with interest that were not due. To enforce their position, electricity to the property was disconnected. Both staff and management maintained that the full amount—including the disputed three months and added interest—had to be paid before reconnection would be considered. It’s unacceptable that a company can use access to basic services as a means to bully consumers into submission, especially when there is substantial evidence proving the amounts in question are not owed.
0
Replies (0)TW
Toneal W
1 reviews | Active since Jan 2020
20 Mar 2025, 10:42
Disgusted with Donovan!!!!!
I spoke to a guy named Donovan earlier and explained my situation to him, I emailed Linda the director last month to request a statement of my water bill so I could pay it, it wasn't sent to me and then I forgot to pay the bill. So I loaded electricity today and it charged me utility fees it took most of the money I loaded for electricity which was obviously a shock to m because no one contacted me to advise that it will be done in that manner! I would have liked to be given a heads up. So I'm asing this Donovan girl guy why they never notified me and he's like they used my cell and he confirmed the correct cell. But I told him that I never received any correspondence. Then I told him that I would have liked to be notified before they stole my money from me. And he's like excuse me ma'am did you just say that I stole your money from you. And I'm like Donovan I'm speaking of the company as a whole it's not a personal attack to you. So he goes on speaking over me not allowing me to speak etc etc. What I don't understand I why do you guys allow people that have no customer etiquette speak to people over the phone?? If someone is like that leave them to work in the ba*****t to milk the ***s and mow the lawns people that don't have a way to speak to people that pay their salaries shouldn't be allowed to speak to human beings. They should work with the ***s. I'm sorry but he just escalated my frustration I was already feeling as if he has no work experience at all.
Helpful (0)
|Replies (0)TW
Toneal W
1 reviews | Active since Jan 2020
20 Mar 2025, 10:42
Disgusted with Donovan!!!!!
I spoke to a guy named Donovan earlier and explained my situation to him, I emailed Linda the director last month to request a statement of my water bill so I could pay it, it wasn't sent to me and then I forgot to pay the bill. So I loaded electricity today and it charged me utility fees it took most of the money I loaded for electricity which was obviously a shock to m because no one contacted me to advise that it will be done in that manner! I would have liked to be given a heads up. So I'm asing this Donovan girl guy why they never notified me and he's like they used my cell and he confirmed the correct cell. But I told him that I never received any correspondence. Then I told him that I would have liked to be notified before they stole my money from me. And he's like excuse me ma'am did you just say that I stole your money from you. And I'm like Donovan I'm speaking of the company as a whole it's not a personal attack to you. So he goes on speaking over me not allowing me to speak etc etc. What I don't understand I why do you guys allow people that have no customer etiquette speak to people over the phone?? If someone is like that leave them to work in the ba*****t to milk the ***s and mow the lawns people that don't have a way to speak to people that pay their salaries shouldn't be allowed to speak to human beings. They should work with the ***s. I'm sorry but he just escalated my frustration I was already feeling as if he has no work experience at all.
0
Replies (0)MB