Bad service

Dear [Alpha Pharm Owner/Manager],

I am writing to formally report an incident that occurred on the at Murray Square Alpha pharmacy in Pinetown the 17th of March 2025 involving one of your pharmacist. This was an old white man which to me came off very ****** and rude. I believe the behavior displayed was unprofessional and disrespectful toward myself needs to be addressed as it was so hurtful and uncalled for. Upon him attending to me he asked for my details which I gave to me him in order to assist me using the system. He couldn’t pick it up for what ever reason there after he asked for my medical aid card I did reiterate that I do have a digital one but just before then he aggressively shouted like I was his child or illiterate person about how people don’t come with cards when I’m line. I did ask would the digital one not work as I always use it. How he addressed the situation was very very disrespectful and harsh thereafter I had said I had lost it when I was hijacked. Not only do these people not know what we as people go through but to give such service I actually left that place in tears especially after losing my mother the previous week. He was very rude and insolent showing an attitude of classism . Instead of giving me grace and assisting as he should he through all his emotional baggage from home or wherever on me and I did find that rather hurtful and unnecessary. that the table only catered for a certain amount of people as if we were suppose to guess such . The old whit man spoke to me in a in a condescending tone and demeaning behavior made myself uncomfortable especially in a room full of other customers and this evidently affected the overall service experience especially for a pharmacy I always use. I was beyond appalled and upset by his repulsive interaction, and other customers appeared to notice the tense exchange. This type of behavior does not align with the high standards of customer service that I believe Alpha Pharm Murray Square aims to maintain. I believe it is important for Alpha Pharm to address this situation, as it may negatively impact your reputation and customer loyalty. Respectful and professional treatment of all customers especially when dealing with ones health is essential, and I trust that you will take the necessary steps to ensure incidents like this are prevented in the future.