New Car Dealership Alpine Haval Hillcrest

The dealership appears to be more focused on attaining new sales than ensuring the ones they have are completed correctly and in full. I signed a deal with Alpine Haval Hillcrest before Christmas 2021 and had four specific requests. 1. A Tow Bar to be fitted to the vehicle. 2. A Nudge Bar to be fitted to the vehicle. 3. Smash & Grab to be fitted to the vehicle. 3. That the vehicle be registered the first week in January 2022.

The first issue no problem. The second issue resulted in a delay and could not be completed until the 10th January 2022 as they did not have any chrome nudge bars in stock and the suppliers were closed. The third issue no problem and the smash and grab was fitted. The fourth issue - the registration of the vehicle - has still not been completed due to an apparent COVID-19 delay with respect to the licensing department. Like everything in this country nowadays, when your planning is not up to scratch blame it on COVID-19. Despite the fact that the vehicle is still not registered as requested, I was informed that it was ready for collection. To add to the frustration, when I arrived there was an apparent problem with the paperwork, all of which had already been submitted to the dealership in December 2021. In summary, the dealership has been paid in full for the vehicle. It is already the 11th January 2022 and approximately 21 days since payment was made in full and I have yet to enjoy the beneficial use of this vehicle. As a heads up and in my opinion, all future clients should ensure this dealer has everything they promise and can in fact honour their commitments.