GG
Gerald G
Active since Feb 2020
13
Reviews
0
Industries
Reviews
13 reviews2 months ago
Liberty Retirement Annuity Builder Policy
The service, attitude and typical corporate arrogance displayed by one of the Liberty consultants while attending to a matter concerning an internal change of consultants, was typical of an insurance company only being interested when there is a possibility of new business and more fees and not about assisting their clients with issues concerning their policies. The inability of the consultant to understand the situation concerning the policy and to accommodate and facilitate the signing of documents is evident that customer relations is considered irrelevant. I suggest that the public be aware of this and to rather approach a reputable broker who can advise and direct them to alternative companies who can provide the type of service expected.
56 replies
6 months ago
The worst possible service and in my opinion *********** and useless staff who do not tell the truth in terms of the status of the equipment that is in for repair
The worst possible service and in my opinion *********** and useless staff who do not tell the truth in terms of the status of the equipment that is in for repair. This is an indication that HP are not on top of their game and do not value after sales service and the loyal client base they are about to lose.
0 replies
29 months ago
Tech5 Service
Great experience yesterday and related to a fault with the rooter which was the result of the storms in Hillcrest. The issue was handled professionally and efficiently by Andrew Beyleveld (First line Support) agent from Tech5 and Jerome from link layer and the unit replaced within hours. Great work guys and many thanks for your assistance in getting us back up and running.
0 replies
45 months ago
RCI and inability to provide international exchange Units
It would appear that RCI are not as good as they promote and that Time Share is nothing more than a money spinner for companies like RCI. Although we own no less than two six sleeper timeshare units in South Africa, whenever we query or attempt an exchange internationally (Europe, six months ahead) we are either offered studio's or 1 & 2 Bedroomed units or informed that there is nothing available. The last two attempts at attaining an international exchange resulted in us having to eventually pay for accommodation in Europe and shelve any further attempts of timeshare, due to there being nothing available. This must beg the questions as to, is the system over subscribed, or what is resulting in units not being available despite the influx of Europeans we see to the time share units here in S.A. Are these Weeks being sold to non RCI Members. The very essence of Time Share and associated exchange is that there would always be sufficient for the members. The only way a shortage occurs is when the weeks are being sold to non members at a fee that RCI or other such time share companies benefit from and not the owners. Unfortunately the only way to bring this issue back into line is not to bank your weeks and if you cannot take the holiday at your actual units then let them lapse. This way RCI will be forced to afford their membership priority and not sell off the weeks to the public or non-members. I have taken this issue up with RCI however, until the membership takes a stand and takes back ownership of the scheme this will debacle will continue. I'm sure we are not the only family that has been subjected to this type of issue however, I believe it is important to ensure the public are aware of this issue and that those who are considering Time share are informed of the present issues and disappointing experiences they can look forward to.
74 replies
45 months ago
The Inkdrop Company and substandard service.
I recently purchased a number of refills from The Inkdrop Company which was as a result of a huge quantity of printing that was required. During the purchase of the relevant cartridges for my laser printer I had to pay a deposit for the refills as I did not have an empty cartridges to exchange. My company was registered in their system and all continued until I attempted to return three empty cartridges today. I was informed that I needed to bring the paperwork that depicted that the cartridges had been purchased and that deposits had been paid despite the fact that all transactions are captured within their system. The deposit is only R50.00 however, it is not the monetary value that is irritating me it is the principal and the inability of the personnel within the branch to think out of the box and handle the issue. Nevertheless, I am letting everyone know that this is how Inkdrop work and that despite any deposit paid for a cartridge, or that your details are captured unless a piece of paper can be produced you will not get your deposit back. In view of this issue and the fact that I travelled to the local depot to drop off the empties, I have decided to no longer deal with Inkdrop as there are other alternatives available to the public. which are a whole lot better.
0 replies
45 months ago
Standard Bank's inadequate courier Service Namely DSV Couriers
I prescribe to the Private Banking Facility Offered by Standard Bank however, one needs to be informed and also understand that although this may cover off on the day to day queries, it does not extend to the delivery of your Credit or Debit Cards due to the sub-standard service and inability of their courier service. My latest experience : My card was due to expire so therefore Standard Bank reissued the Card as expected and I was contacted by no less than three representatives of the company namely DSV Couriers with regards to the delivery of the said card. I explained that I would only be available after 16h00 in the afternoon and therefore my partner would be able to accept and sign for the card. They refused to accept this saying that the bank required me to personally sign for the card and that they could not accommodate any delivery in the late afternoons. I again explained to the representatives that I could not afford to take off work because they could not deliver my card as required. After the third call and lengthy conversations with persons who were unable to, or alternatively were not interested in listening, I eventually had to take time off from my busy schedule to pick up my card at the local branch. As I'm sure everyone knows this is never the best experience, as it is always inefficient and a total waste of ones time. When I visited the local branch I was informed that DSV Couriers handle the entire card deliver service for Standard Bank, end of story. So in summary, nothing is going to change and to be candid I really did not expect anything less than this type of "Suck it up and get used to it" type of answer. In my opinion the courier service needs to be changed, or the less than optimal service addressed so it caters for working people and especially when one pays a premium for the Private Banking Service. Discussing this type of issue with the local branch or even ones Private Banker is not going to change things as they are overruled by either corporate type thinking and no appetite to attempt to change the status quo. To this end, I am believe that the public should be aware of this issue and be prepared to receive the same treatment going forward.
74 replies
49 months ago
HP in South Africa
Here's yet again another company who continues to capitalize on COVID-19 and last year's insurrection event. First of all attempting to contact a living and breathing entity of the company is extremely difficult, as they have an automated telephone system that does nothing more than frustrate and cause high blood pressure. Their excuse is of course is that due to COVID-19 their staff are working from home. Unless they are producing results get rid of them as they are not adding value to your business at all. They do not keep spare parts on hand so attempting to replace a consumable can take anything up to five days but normally longer. Their excuse in this regard is last year's insurrection. How mush longer is this paranoia going to exist. HP do not have an inhouse service department or division and to this end, have contracted this aspect of their business out to third parties. In short the product is good, but the aftersales service is absolutely atrocious.
0 replies
50 months ago
MWEB Disgusting service
It is impossible to contact anyone within MWEB in order to solve problems or discuss issues with them as the automated telephone answering service precludes anyone from getting through. When you are out of the country on business it is even worse as their OTP's cannot be received and therefore the call drops. One would think that as an internet service provider they would think out of the box and cater for all aspects related to communications.
0 replies
52 months ago
New Car Dealership Alpine Haval Hillcrest
The dealership appears to be more focused on attaining new sales than ensuring the ones they have are completed correctly and in full. I signed a deal with Alpine Haval Hillcrest before Christmas 2021 and had four specific requests. 1. A Tow Bar to be fitted to the vehicle. 2. A Nudge Bar to be fitted to the vehicle. 3. Smash & Grab to be fitted to the vehicle. 3. That the vehicle be registered the first week in January 2022. The first issue no problem. The second issue resulted in a delay and could not be completed until the 10th January 2022 as they did not have any chrome nudge bars in stock and the suppliers were closed. The third issue no problem and the smash and grab was fitted. The fourth issue - the registration of the vehicle - has still not been completed due to an apparent COVID-19 delay with respect to the licensing department. Like everything in this country nowadays, when your planning is not up to scratch blame it on COVID-19. Despite the fact that the vehicle is still not registered as requested, I was informed that it was ready for collection. To add to the frustration, when I arrived there was an apparent problem with the paperwork, all of which had already been submitted to the dealership in December 2021. In summary, the dealership has been paid in full for the vehicle. It is already the 11th January 2022 and approximately 21 days since payment was made in full and I have yet to enjoy the beneficial use of this vehicle. As a heads up and in my opinion, all future clients should ensure this dealer has everything they promise and can in fact honour their commitments.
0 replies
Review Distribution
5 Star
2 (15.384615384615385%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
11 (84.61538461538461%)