AH
Alpine Haval Hillcrest
Unclaimed Business
AH
Alpine Haval Hillcrest
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
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Used this business recently? Share your experience to help others decide.
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Jo R
1 reviews | Active since Jan 2020
25 Sept 2024, 19:48
Dismal service by the workshop personnel!
My almost 3 yr old Pseries was towed to them in July after it was bubbling and spilling antifreeze. Not that the vehicle wasn’t working, but I couldn’t drive it with that problem. They searched and searched and couldn’t find what the problem was and then asked to do an engine strip for investigation, they said it’ll take 3 weeks. All the emails I sent thereafter were ignored and today it’s 25 September and last week they asked for my logbook which I had to obtain from Wesbank, they said they need it for police clearance after the engine and oil cooler change. When I ask what they were doing for two months since they haven’t even claimed from warranty, all they can say is gibberish! I asked how long it’ll take them this time and the workshop manager had the audacity to say he can’t commit to any timeline. My friend had the same problem with these guys and his brand new car which had a problem stayed with these people for over three months and when he got it back a few weeks ago it coughed and stopped working, they took it back again. Do they know what they’re doing? I doubt! Worse thing they say THEY DO NOT HAVE LOAN VEHICLES! so I’m stuck here without a vehicle which I’m paying for but don’t have going towards 3 months now and they don’t care! Methinks they’re so used to getting away with this poor service and nonchalant attitude towards clients, and have never landed in hot water for it. I’m a film producer and a good friend of mine in a popular investigative TV show needs more people who have had a similar experience of substandard and dismal service from these guys. If you know of anyone, please respond here, I will keep watch for responses. I have gotten a handful of people to go ahead, but more wouldn’t hurt. I am sick and tired of commuting because of these people! I also pray that for their sake, when my vehicle returns, it isn’t *****ed up like my friend’s, because wow…do I have a surprise for them. Holla if there’s anyone.
Helpful (0)
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Jo R
1 reviews | Active since Jan 2020
25 Sept 2024, 19:48
Dismal service by the workshop personnel!
My almost 3 yr old Pseries was towed to them in July after it was bubbling and spilling antifreeze. Not that the vehicle wasn’t working, but I couldn’t drive it with that problem. They searched and searched and couldn’t find what the problem was and then asked to do an engine strip for investigation, they said it’ll take 3 weeks. All the emails I sent thereafter were ignored and today it’s 25 September and last week they asked for my logbook which I had to obtain from Wesbank, they said they need it for police clearance after the engine and oil cooler change. When I ask what they were doing for two months since they haven’t even claimed from warranty, all they can say is gibberish! I asked how long it’ll take them this time and the workshop manager had the audacity to say he can’t commit to any timeline. My friend had the same problem with these guys and his brand new car which had a problem stayed with these people for over three months and when he got it back a few weeks ago it coughed and stopped working, they took it back again. Do they know what they’re doing? I doubt! Worse thing they say THEY DO NOT HAVE LOAN VEHICLES! so I’m stuck here without a vehicle which I’m paying for but don’t have going towards 3 months now and they don’t care! Methinks they’re so used to getting away with this poor service and nonchalant attitude towards clients, and have never landed in hot water for it. I’m a film producer and a good friend of mine in a popular investigative TV show needs more people who have had a similar experience of substandard and dismal service from these guys. If you know of anyone, please respond here, I will keep watch for responses. I have gotten a handful of people to go ahead, but more wouldn’t hurt. I am sick and tired of commuting because of these people! I also pray that for their sake, when my vehicle returns, it isn’t *****ed up like my friend’s, because wow…do I have a surprise for them. Holla if there’s anyone.
0
Replies (0)MS
Mpilo S
1 reviews | Active since Jan 2020
20 Aug 2024, 10:56
Haval GT6 Paint Cover ****
WARNING TO CUSTOMERS: To never collect a vehicle without pealing the added plastic cover to check the correct paint. Yes it will cause a minor damage but it is worth it, as dealers are full of ****s. My mother have always wanted to buy a double cab like your Ford Ranger. She then came across the Haval GT6 online and liked it. She went to Haval Amanzimtoti looking for a grey GT6, they had one in stock but the cover for paint was R60k. She then went to Haval Hillcrest the cover costs was R30k. She showed the sales person the picture of a grey vehicle. Khuli the sales person advised her the colour she is looking for in the Industry Jargon Terms is called crayon grey. She enquired about financing the vehicle and was advised by the financial advisor and Sales person not to pay the deposit as it will not decrease the installment, rather she can pay it after three months. The deal was set, she ordered the Haval GT6 Crayon Grey without any contract and was advised to pay for the cover then the car will be prepared. She made the R30k payment and the POP clearly states "Client Name Haval Cover". Few days later the car was ready she went to the dealer at Haval Hillcrest. She was so excited the car was covered in Black with red stripes as she requested, she was happy and then signed. She requested for copies the sales person refused and advised he will send the contract via email. Four days later we saw a little peal on the door and boom the car is white. Everyone was devastated, my mother was shocked and heartbroken. The sales person in watsapp reply responds by saying is white going to be an issue? My mother hates white vehicles. She is an old 56 year old woman, a rural teacher residing in a township but does not have that tipical taste for simple products. The sales person then visit at our property, he apologized motivated my mother not to escalate the matter rather trade the vehicle now or four years later because he will be fired. My mother tool the vehicle to Haval Hillcrest and left it, the management advised they will sort it out. When she came back the manager advised she signed and the sales person was no longer involved. The situation got heated and she was chased out of the dealership. She came back with the police and the meeting was inconclusive. The police mentioned that this is not new, many have complained about the same issue. Here are irregularities and improper financial advise offered by the dealer and financial advisor to cover up either: A. A mistake made by the sales person. B. A **** to push white vehicles in stock. 1. ****ming the client with the wrong colour White instead of grey. 2. Irregular financial advise that there is no need to pay a deposit, however the R30k my mother paid for the vehicle plastic cover to the dealer was transferred to MFC as a deposit for the deal. Proof of payment clearly states in reference "client name Haval Cover" 3. The contract that they cooked contradicted itself as it includes Metallic Paint on the loan which does not apply to a white vehicle but for grey. Basically the car loan addition she is paying for is something she never got. 4. They could not answer as to why the sales person was at my property or why he asked if white will be an issue. The matter was escalated to Haval South Africa and their response was that the dealer says the client signed and if the client wants the vehicle to be changed to grey, the client will have to pay R60k or more. Can you imagine a sales person ruining your mother's dream, a vehicle she will be paying almost a million rand. This was her present to herself before she retires and all that got ruined by a silly Maladministration and improper conduct by individuals.
Helpful (0)
|Replies (0)MS
Mpilo S
1 reviews | Active since Jan 2020
20 Aug 2024, 10:56
Haval GT6 Paint Cover ****
WARNING TO CUSTOMERS: To never collect a vehicle without pealing the added plastic cover to check the correct paint. Yes it will cause a minor damage but it is worth it, as dealers are full of ****s. My mother have always wanted to buy a double cab like your Ford Ranger. She then came across the Haval GT6 online and liked it. She went to Haval Amanzimtoti looking for a grey GT6, they had one in stock but the cover for paint was R60k. She then went to Haval Hillcrest the cover costs was R30k. She showed the sales person the picture of a grey vehicle. Khuli the sales person advised her the colour she is looking for in the Industry Jargon Terms is called crayon grey. She enquired about financing the vehicle and was advised by the financial advisor and Sales person not to pay the deposit as it will not decrease the installment, rather she can pay it after three months. The deal was set, she ordered the Haval GT6 Crayon Grey without any contract and was advised to pay for the cover then the car will be prepared. She made the R30k payment and the POP clearly states "Client Name Haval Cover". Few days later the car was ready she went to the dealer at Haval Hillcrest. She was so excited the car was covered in Black with red stripes as she requested, she was happy and then signed. She requested for copies the sales person refused and advised he will send the contract via email. Four days later we saw a little peal on the door and boom the car is white. Everyone was devastated, my mother was shocked and heartbroken. The sales person in watsapp reply responds by saying is white going to be an issue? My mother hates white vehicles. She is an old 56 year old woman, a rural teacher residing in a township but does not have that tipical taste for simple products. The sales person then visit at our property, he apologized motivated my mother not to escalate the matter rather trade the vehicle now or four years later because he will be fired. My mother tool the vehicle to Haval Hillcrest and left it, the management advised they will sort it out. When she came back the manager advised she signed and the sales person was no longer involved. The situation got heated and she was chased out of the dealership. She came back with the police and the meeting was inconclusive. The police mentioned that this is not new, many have complained about the same issue. Here are irregularities and improper financial advise offered by the dealer and financial advisor to cover up either: A. A mistake made by the sales person. B. A **** to push white vehicles in stock. 1. ****ming the client with the wrong colour White instead of grey. 2. Irregular financial advise that there is no need to pay a deposit, however the R30k my mother paid for the vehicle plastic cover to the dealer was transferred to MFC as a deposit for the deal. Proof of payment clearly states in reference "client name Haval Cover" 3. The contract that they cooked contradicted itself as it includes Metallic Paint on the loan which does not apply to a white vehicle but for grey. Basically the car loan addition she is paying for is something she never got. 4. They could not answer as to why the sales person was at my property or why he asked if white will be an issue. The matter was escalated to Haval South Africa and their response was that the dealer says the client signed and if the client wants the vehicle to be changed to grey, the client will have to pay R60k or more. Can you imagine a sales person ruining your mother's dream, a vehicle she will be paying almost a million rand. This was her present to herself before she retires and all that got ruined by a silly Maladministration and improper conduct by individuals.
0
Replies (0)KH
GG
Gerald G
1 reviews | Active since Jan 2020
11 Jan 2022, 14:05
New Car Dealership Alpine Haval Hillcrest
The dealership appears to be more focused on attaining new sales than ensuring the ones they have are completed correctly and in full. I signed a deal with Alpine Haval Hillcrest before Christmas 2021 and had four specific requests. 1. A Tow Bar to be fitted to the vehicle. 2. A Nudge Bar to be fitted to the vehicle. 3. Smash & Grab to be fitted to the vehicle. 3. That the vehicle be registered the first week in January 2022. The first issue no problem. The second issue resulted in a delay and could not be completed until the 10th January 2022 as they did not have any chrome nudge bars in stock and the suppliers were closed. The third issue no problem and the smash and grab was fitted. The fourth issue - the registration of the vehicle - has still not been completed due to an apparent COVID-19 delay with respect to the licensing department. Like everything in this country nowadays, when your planning is not up to scratch blame it on COVID-19. Despite the fact that the vehicle is still not registered as requested, I was informed that it was ready for collection. To add to the frustration, when I arrived there was an apparent problem with the paperwork, all of which had already been submitted to the dealership in December 2021. In summary, the dealership has been paid in full for the vehicle. It is already the 11th January 2022 and approximately 21 days since payment was made in full and I have yet to enjoy the beneficial use of this vehicle. As a heads up and in my opinion, all future clients should ensure this dealer has everything they promise and can in fact honour their commitments.
Helpful (0)
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Gerald G
1 reviews | Active since Jan 2020
11 Jan 2022, 14:05
New Car Dealership Alpine Haval Hillcrest
The dealership appears to be more focused on attaining new sales than ensuring the ones they have are completed correctly and in full. I signed a deal with Alpine Haval Hillcrest before Christmas 2021 and had four specific requests. 1. A Tow Bar to be fitted to the vehicle. 2. A Nudge Bar to be fitted to the vehicle. 3. Smash & Grab to be fitted to the vehicle. 3. That the vehicle be registered the first week in January 2022. The first issue no problem. The second issue resulted in a delay and could not be completed until the 10th January 2022 as they did not have any chrome nudge bars in stock and the suppliers were closed. The third issue no problem and the smash and grab was fitted. The fourth issue - the registration of the vehicle - has still not been completed due to an apparent COVID-19 delay with respect to the licensing department. Like everything in this country nowadays, when your planning is not up to scratch blame it on COVID-19. Despite the fact that the vehicle is still not registered as requested, I was informed that it was ready for collection. To add to the frustration, when I arrived there was an apparent problem with the paperwork, all of which had already been submitted to the dealership in December 2021. In summary, the dealership has been paid in full for the vehicle. It is already the 11th January 2022 and approximately 21 days since payment was made in full and I have yet to enjoy the beneficial use of this vehicle. As a heads up and in my opinion, all future clients should ensure this dealer has everything they promise and can in fact honour their commitments.
0
Replies (0)CM
Carel M
1 reviews | Active since Jan 2020
23 Sept 2021, 09:49
Worst service from Haval Hillcrest
i bought Hval 6 from Haval dealership in HIllcrest, i trade-in another vehicle that was still under finance. I took delivery on 14 September, signed all documentation, and on 20Th i start to ask when the trade-in will be settled, with a number of promised and all lies from the Sales Manager, the payment was only made on 22 September at 11h00, seeing that its from ABSA the payment took 3 days to clear. Which result that i will pay the instalment on 27 September via debit order and only get the money back in mid-October. If the dealership paid earlier the hardship that i had to go through would have been stopped. Further, if I did not ask the question this payment was not a priority on there minds as they already got payment from my bank. Up to today , the car has not been registered in my name, no number plates, yet you pay for delivery and registration. Don't believe a word the sales Manager tell you
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Carel M
1 reviews | Active since Jan 2020
23 Sept 2021, 09:49
Worst service from Haval Hillcrest
i bought Hval 6 from Haval dealership in HIllcrest, i trade-in another vehicle that was still under finance. I took delivery on 14 September, signed all documentation, and on 20Th i start to ask when the trade-in will be settled, with a number of promised and all lies from the Sales Manager, the payment was only made on 22 September at 11h00, seeing that its from ABSA the payment took 3 days to clear. Which result that i will pay the instalment on 27 September via debit order and only get the money back in mid-October. If the dealership paid earlier the hardship that i had to go through would have been stopped. Further, if I did not ask the question this payment was not a priority on there minds as they already got payment from my bank. Up to today , the car has not been registered in my name, no number plates, yet you pay for delivery and registration. Don't believe a word the sales Manager tell you
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