Alpine Lounge
1.7|19 reviews
HU
Hos U
1 reviews | Active since Member
02 Jul 2021, 14:58
Poor Service
On 15 June 2021, Alpine Lounge collected my La-Z-Boy recliners that required replacement of the mechanical mechanism (10 year limited warranty), Not sure why it had to go to the factory for replacement, as I believe the parts could have been replaced on site.
Since then I have had no communication regarding the progress of the repairs (via Masons Benoni - the Supplier, I received all kinds of contradicting feedback from it is ready for re-delivery (a week ago) to, it is still in repair).
Extremely poor service for R26K furniture.
Helpful (0)
Replies (371)0
Replies (371)Alpine Lounge's replyOfficial
05 Jul 2021, 05:47Good Morning,
My apologies for delay in response. Kindly provide us with the ticket number given in order to escelate this to the right department and to see what the problem was. ALso advise who the person was you dealt with.
Kind regards
Olivia
My apologies for delay in response. Kindly provide us with the ticket number given in order to escelate this to the right department and to see what the problem was. ALso advise who the person was you dealt with.
Kind regards
Olivia
Best regards,
Alpine Lounge's reply05 Jul 2021, 05:47
Official
Good Morning,
My apologies for delay in response. Kindly provide us with the ticket number given in order to escelate this to the right department and to see what the problem was. ALso advise who the person was you dealt with.
Kind regards
Olivia
My apologies for delay in response. Kindly provide us with the ticket number given in order to escelate this to the right department and to see what the problem was. ALso advise who the person was you dealt with.
Kind regards
Olivia
Best regards,
HU
Hos U's updateReviewer Update
05 Jul 2021, 07:15Hi Olivia.
Unfortunately I had to deal via the Supplier (Masons Benoni) and worked through Lebo.
The Repair Order reference number is LB-174307
Kind regards
Andre
Unfortunately I had to deal via the Supplier (Masons Benoni) and worked through Lebo.
The Repair Order reference number is LB-174307
Kind regards
Andre
HU
Hos U's update05 Jul 2021, 07:15
Reviewer Update
Hi Olivia.
Unfortunately I had to deal via the Supplier (Masons Benoni) and worked through Lebo.
The Repair Order reference number is LB-174307
Kind regards
Andre
Unfortunately I had to deal via the Supplier (Masons Benoni) and worked through Lebo.
The Repair Order reference number is LB-174307
Kind regards
Andre
HU
Hos U's updateReviewer Update
05 Jul 2021, 07:21Not sure if you got the previous reply:
Hi Olivia.
Unfortunately I had to deal via the Supplier (Masons Benoni) and worked through Lebo.
The Repair Order reference number is LB-174307
Kind regards
Andre
Hi Olivia.
Unfortunately I had to deal via the Supplier (Masons Benoni) and worked through Lebo.
The Repair Order reference number is LB-174307
Kind regards
Andre
HU
Hos U's update05 Jul 2021, 07:21
Reviewer Update
Not sure if you got the previous reply:
Hi Olivia.
Unfortunately I had to deal via the Supplier (Masons Benoni) and worked through Lebo.
The Repair Order reference number is LB-174307
Kind regards
Andre
Hi Olivia.
Unfortunately I had to deal via the Supplier (Masons Benoni) and worked through Lebo.
The Repair Order reference number is LB-174307
Kind regards
Andre
Alpine Lounge's replyOfficial
05 Jul 2021, 08:15Hi Andre
Thank you for reply. this is in order - i will forward this now tho our customer service department - Simone Johnson is the person incharge. i will asked her to get in contact with you.
once again apologies for the delay.
regards
Olivia
Thank you for reply. this is in order - i will forward this now tho our customer service department - Simone Johnson is the person incharge. i will asked her to get in contact with you.
once again apologies for the delay.
regards
Olivia
Best regards,
Alpine Lounge's reply05 Jul 2021, 08:15
Official
Hi Andre
Thank you for reply. this is in order - i will forward this now tho our customer service department - Simone Johnson is the person incharge. i will asked her to get in contact with you.
once again apologies for the delay.
regards
Olivia
Thank you for reply. this is in order - i will forward this now tho our customer service department - Simone Johnson is the person incharge. i will asked her to get in contact with you.
once again apologies for the delay.
regards
Olivia
Best regards,
HU
Hos U's updateReviewer Update
05 Jul 2021, 08:34Hi Olivia,
Thank you very much for the assistance, it is much appreciated (3 weeks without my 2 La-Z-Boys is a nightmare, as I am so used to relaxing in them).
Kind regards
Thank you very much for the assistance, it is much appreciated (3 weeks without my 2 La-Z-Boys is a nightmare, as I am so used to relaxing in them).
Kind regards
HU
Hos U's update05 Jul 2021, 08:34
Reviewer Update
Hi Olivia,
Thank you very much for the assistance, it is much appreciated (3 weeks without my 2 La-Z-Boys is a nightmare, as I am so used to relaxing in them).
Kind regards
Thank you very much for the assistance, it is much appreciated (3 weeks without my 2 La-Z-Boys is a nightmare, as I am so used to relaxing in them).
Kind regards
Alpine Lounge's replyOfficial
05 Jul 2021, 08:51I Do apologise for the inconvenience caused. I have escelated this and be assured that you will receive a call within the next 24-48hrs regarding your repair.
regards
Olivia
regards
Olivia
Best regards,
Alpine Lounge's reply05 Jul 2021, 08:51
Official
I Do apologise for the inconvenience caused. I have escelated this and be assured that you will receive a call within the next 24-48hrs regarding your repair.
regards
Olivia
regards
Olivia
Best regards,
HU
Hos U's updateReviewer Update
07 Jul 2021, 11:47Hi Olivia,
I finally received my chairs back from Alpine Lounge after repairs and I am somewhat shocked - the mechanism on the one chair is not properly installed and it will just be a matter of months before I experience the same problem again.
I have sent the photos to Lebo from Masons Benoni to forward to you. If at all possible can I have someone sent to my house to re-install the mechanism on the faulty chair?
Kind regards
I finally received my chairs back from Alpine Lounge after repairs and I am somewhat shocked - the mechanism on the one chair is not properly installed and it will just be a matter of months before I experience the same problem again.
I have sent the photos to Lebo from Masons Benoni to forward to you. If at all possible can I have someone sent to my house to re-install the mechanism on the faulty chair?
Kind regards
HU
Hos U's update07 Jul 2021, 11:47
Reviewer Update
Hi Olivia,
I finally received my chairs back from Alpine Lounge after repairs and I am somewhat shocked - the mechanism on the one chair is not properly installed and it will just be a matter of months before I experience the same problem again.
I have sent the photos to Lebo from Masons Benoni to forward to you. If at all possible can I have someone sent to my house to re-install the mechanism on the faulty chair?
Kind regards
I finally received my chairs back from Alpine Lounge after repairs and I am somewhat shocked - the mechanism on the one chair is not properly installed and it will just be a matter of months before I experience the same problem again.
I have sent the photos to Lebo from Masons Benoni to forward to you. If at all possible can I have someone sent to my house to re-install the mechanism on the faulty chair?
Kind regards