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Active since Jul 2017
23
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23 reviews14 months ago
Spam Hell
Being a Standard Bank client for a very long time (maybe too long?) I cannot help but be dismayed at their decline in Customer Service. Chatting online to the ir Client Service is a total waste of time as one gets passed on from one agent to the next (I must admit they are all very friendly, but sadly cannot assist). My issue is this . . . . I have a very good credit rating (as I am extremely mindful of spending and always settled my debts on time). To avoid constantly being spammed with marketing and news, I deliberatly have opted out on the app via deselecting the radio button. Somehow this feature DOES NOT work, as every few days I get a notification via the app stating that "I might qualify for a credit card limit increase" I DO NOT WANT A LIMIT INCREASE! It appears there is no way that this spam message can be cancelled. Please Standard Bank fix your app and STOP spamming me with unsolicited notifications
293 replies
36 months ago
Changing the rules as we go along
I recently submitted a claim for health care services conducted by WCBS providing the invoice as well as a screenshot of proof of payment via my banking app and clearly requested that a refund should be paid to me. I received notification from Discovery that the claim is rejected as the invoice do not contain the product number. After receiving a revised invoice from the service provider, I resubmitted both documents (the revised invoice and the PoP screenshot) and again requested that payment should be made to me, as I settled the account with the service provider. A week later, I have not received any further feedback from Discovery health and elected to view my claim status via their website. To my shock, I noted that the claim was successful and that the money will be paid to the SERVICE PROVIDER!!! I then contacted their Client Services division telephonically and spoke to Qaqamba. She informed me that because the PoP was a screenshot and not a pdf document, it is Discovery's procedure to then pay the service provider and not refund the member (LOL) - I guess that they are not aware that all service providers hold the member accountable for all accounts. I then asked her why was I not notified during the claim process that the PoP provided was unacceptable? (noting that during the initial claim, Discovery was only dissatisfied with the initial invoice as it did not contain the product code, no mention was made on the PoP and during the second time, my claim was approved without any notification being sent to me!) Obviously I told her that this service sucks. Her response was: Actually, our service is very good, but I can offer an apology (LMAO!) - what value is an apology if the agent is not sincere about it and do not agree that there is something wrong here? In the end, she explained to me how to obtain a pdf PoP from my banking app and requested that I sent it via email do their document email address with her name in the subject line, she will then verify the PoP provided and notify me via a telephone call that the doc is acceptable. She then asked when do I plan to do this and my response was straight away after our call. Which I did of course . . . . . . . . Sadly there was no call nor any notification that the PoP I now provided is acceptable and payment will be redirected to my bank account. In essence -= your service sucks! (or at the very least your Customer communication). Please redirect the payment to my bank account as I have settled the account with the service provider
159 replies
45 months ago
Dis-Chem George - worst client care
Recently I decided to make use of Dis-Chem"s delivery (dis?) service on chronic medication. Their advertising claim is that they understand how important on time delivery of chronic medication is to their clients (I guess the joke is on me to believe this propaganda). For the second consecutive month did I find myself arranging my weekly routine to ensure that I am home on the scheduled delivery date, merely to waste my time as Dis-Chem elects to alter/cancel the scheduled delivery date without notifying the client. Phoning the Dispensary of the local branch that were responsible for the delivery (George), feeble excuses are offered but absolutely no apology for not informing the client that the delivery date has been altered after the notification has been sent to confirm the delivery details. I believe that this is a reflection of disrespect towards their clients, as they do not care if you wasted your time staying at home in expectation of receiving your chronic medication. Shame on you Dis-Chem George and having your driver (Hendrik) contacting me after the fact with an attitude of "I don't care about your inconvenience" is a poor reflection of your branch ethics
0 replies
47 months ago
Vodacom is now a SoC?
And here we go . . . . . . Has Vodacom changed ownership and is now a SoC? The reason for my question is because their (dis?)service levels has stooped to an even lower level - yep, I also did not think it was possible. Since beginning April, I have been trying to get Vodacom to deliver the service that they committed to in our contractual agreement. To date, all I received is, please be patient, we are working on your ticket (but yet, I am billed for this service I am not receiving). In January I contacted Vodacom regarding the billing on this contract - it appears they are not diligent in their billing process and would skip a month or two and then all of a sudden debit your bank account for the arrears (I suppose this occurs on the rare occasion that the accounts department decide to perform their tasks. Today I called the billing department to yet again remind them they they have not debited my bank account for the past two months. Whilst trying to get an answer as to why Vodacom Billing is not up to speed, the gentleman on the line politely hangs up on me as his response is he does not know. Is it time to take my issue up with ICASA? I have a signed contract with Vodacom to provide me a service (which they cannot, as there is no coverage in my area, even though Vodacom claims via the coverage maps that there is). The agreement also stipulates that Vodacom debits my bank account on the first of every month an amount to cover the months service fee, which they have not done. It thus seems clear that Vodacom is not willing to honor their contractual obligations as stipulated and is thus in breach of contract. It is also clear that Vodacom is not willing to institute any changes to remedy these two issues.
268 replies
47 months ago
Theft???
In February 2022, I received notification that the Vodamail service is no longer available for free. I have no issue with this, as I do not use this service at all and opted to cancel my Vodamail account . . . . . . . . a task that is not as easy as it seemed. In the end, I raised a complaint on hellopeter and eventually got a Vodacom Consultant to assist me in cancelling this service . . . . . or so I was told by the Consultant. Today (27 May 2022), I received a notification from Vodamail that R29 will be deducted from my available airtime for my Vodamail e-mail services???? Why? I do not use Vodamail and I do not want it!! I use gmail, which is free AND much better Please DO NOT take R29 from my airtime, as this deduction is NOT authorized by me and will be classified as THEFT!! What the hell Vodacom, how desperate are you to make money - rather improve your service than trying to steal from existing Customers
670 replies
49 months ago
Extremely poor communication and service
When I initially made contact with Karen, her responses was virtually instantaneous. However this changed drastically after I confirmed payment. The time between replies to my few E-mails (her preferred method of communication) dwindled from weeks to months and now finally to absolute silence. My process started in September 2021 and to date I have not yet received any payments or notifications from DoL. Requesting updates from Karen is futile as she just do not respond at all. The worst part is, I cannot track the progress, as Karen do not share your DoL login details. I would thus not recommend her services, as it would appear that after payment is received, she will only create your account with DoL, submit your documents and nothing more (something any individual can do).
0 replies
51 months ago
Illegal Practices?
So, I got this SMS from Vodacom on my prepaid phone informing me that my free vodacom email account (which I do not use) will automatically be upgraded to a premium account at a cost of R29 per month - I know, right . . . wth!! Don't worry, the extorsion gets worse, the message do contain an opt out clause - all I have to do to not be upgraded, is to reply and select "2" The catch is this, each time I reply with a "2", I receive notification that my message failed to send. Is this legal? Can Vodacom force you into a service that you do not want, nor provide you with a "working" option to decline Seriously Vodacom, get your act together and stop these illegal practices - if you really want to increase your client base, rather up your dismal service levels in lieu of "forcing" your useless services onto clients.
293 replies
56 months ago
Bergen's, definitely the Company not to use
Used Bergen's Benoni to repair my dishwasher - I later discovered this was a HUGE mistake. Took them over a week to finally give me a quote on the required repairs, which I approved. Three weeks later the same fault re-appeared (water leaking into the draining reservoir, causing the unit not to allow water to flow into the dishwasher). The unit was collected for repairs and a week later it was returned, The problem is each time my unit is returned to me, the outside is dented and scratched more and more. I pointed the "new" dents and scratches to their delivery guy, who politely dumped the unit on my property, jumped into his vehicle and attempted to drive off. I managed to get him to come have a look at the condition of my unit and was accused of having an attitude - LMAO! I definitely will not use nor recommend this company to anyone.
106 replies
57 months ago
Poor response to Customer correspondence
Due to being retrenched, I am forced to sell my property and one of Standard Banks Home Loan requirements is that we need to give them notice of our intent to sell or else face severe penalties. I have been Emailing Standard Bank Home Loans Department a couple of times and am yet to receive any acknowledgement of receipt of my notice regarding intent to sell the bonded property. Why no replies on my mails to the general Standard Bank info address nor to the CarandHome email address?
212 replies
58 months ago
Poor Workmanship Round 2
So . . . . . . . . . . . . . I received my La-Z-Boy back from warranty repairs, after waiting two weeks for them to come collect it and then after a huge effort on my part, it was finally repaired and returned 3 weeks after the collection (Claim submitted 29 May, collected on 15 June and returned on 7 July). Luckily I decided to check up on the repair, as the poor workmanship during reassembly is noticed. In fact the exact same poor assembly that originally caused the mechanism to wear is evident again. Parts totally misaligned!! Seriously the guys, the one chair is assembled correctly and the other not - do you not have some sort of quality control in place? Repair No. LB-174307. Speaking to Lebo at Masons Benoni does not help as her response is that I must now deal directly with your repair department. The only problem is Marius does not answer his phone (011) 661-1300 Corrective Action - please send a tech to my premises to correctly align the mechanical mechanism asap!!
318 replies
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