BA
Bergen's Appliance Repairs & Spares
Claimed Business
BA
Bergen's Appliance Repairs & Spares
Claimed Business
23 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Bergen's Appliance Repairs & Spares receives heavily polarized feedback, with the majority of customers reporting negative experiences. Recurring complaints include inaccurate diagnostics leading to repeated repair attempts, appliances returned still faulty, excessive costs for unresolved issues, and poor communication with customers left chasing updates. Several reviewers describe feeling misled by upfront payment requirements followed by additional charges. However, select branches, notably Florida and Southgate, earn praise for honest advice, friendly staff, professionalism, and transparent communication via WhatsApp.
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#9
in Electronics & Technology
NPS Score
-39
Recommended: Unlikely
Review Distribution
1.9|23 Reviews
May '25 - Apr '26
5(22.7%)
4(0%)
3(0%)
2(0%)
1(77.3%)
5(22.7%)
4(0%)
3(0%)
2(0%)
1(77.3%)
Frequently Asked Questions About Bergen's Appliance Repairs & Spares
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
Recent reviews (23)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceDP
Denise P
1 reviews | Active since Jan 2020
14 Mar 2026, 07:48
Unsatisfied service. Very poor service
I sent mt tumble dryer in to be repaired by Bergens in Vdbp. I had to send it back 2 more time and its still not fixed. I also sent my ice maker in as it stopped making ice and the alarm were permanently screaming although it had water and was not over full. When I received it back it was leaking water all over my dishwasher and damaged to top of the dishwasher. The alarm was not working at all since I received it back from Bergens. I told the ladies in the office and they arranged for the items to be collected from my house again the next day. The afternoon after they let me know that the items have been tested and they widnessed that all was in working condition. I asked them if the alarm of the ice maker is now working, but has not heard from them since. When I got home from work the next day, the items has been returned to me and still not in working order. Very upset as they caused me alot of damage and a lot of money. I would have been better of not getting anything fixed there at all. As both items are not working witch I paid for and my dishwasher is now damaged.
Helpful (0)
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Denise P
1 reviews | Active since Jan 2020
14 Mar 2026, 07:48
Unsatisfied service. Very poor service
I sent mt tumble dryer in to be repaired by Bergens in Vdbp. I had to send it back 2 more time and its still not fixed. I also sent my ice maker in as it stopped making ice and the alarm were permanently screaming although it had water and was not over full. When I received it back it was leaking water all over my dishwasher and damaged to top of the dishwasher. The alarm was not working at all since I received it back from Bergens. I told the ladies in the office and they arranged for the items to be collected from my house again the next day. The afternoon after they let me know that the items have been tested and they widnessed that all was in working condition. I asked them if the alarm of the ice maker is now working, but has not heard from them since. When I got home from work the next day, the items has been returned to me and still not in working order. Very upset as they caused me alot of damage and a lot of money. I would have been better of not getting anything fixed there at all. As both items are not working witch I paid for and my dishwasher is now damaged.
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Replies (0)LG
Leon G
1 reviews | Active since Jan 2020
13 Mar 2026, 14:04
Burgens unprofessional and *********
I requested a quote on my Samsung washing machine and a technician came on site and stated that he suspects the bearings need to be changed and stated that they will send me a quote and they then took the machine away,I then received a quote and hour later for an amount of R1660 and there was a quote number and it stated 2 x bearings and oil seal needs replacement I have the go ahead and they even gave a thumbs up.I received a call from a lady from that branch stating that I need to pay another R1200 for another part,she was extremely rude and stated she owned the store which I found out later was incorrect,I called the owner John and explained to him the situation to which he initially agreed then he calls me back and takes his staff part stating that they do initial assessment which happened and then further assessment which is a load of **** as why would you provide a quote and then give a further amount this is ********* and unprofessional...please don't Burgens yoi will regret it,unprofessional and ********* behaviour!!!
Helpful (0)
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Leon G
1 reviews | Active since Jan 2020
13 Mar 2026, 14:04
Burgens unprofessional and *********
I requested a quote on my Samsung washing machine and a technician came on site and stated that he suspects the bearings need to be changed and stated that they will send me a quote and they then took the machine away,I then received a quote and hour later for an amount of R1660 and there was a quote number and it stated 2 x bearings and oil seal needs replacement I have the go ahead and they even gave a thumbs up.I received a call from a lady from that branch stating that I need to pay another R1200 for another part,she was extremely rude and stated she owned the store which I found out later was incorrect,I called the owner John and explained to him the situation to which he initially agreed then he calls me back and takes his staff part stating that they do initial assessment which happened and then further assessment which is a load of **** as why would you provide a quote and then give a further amount this is ********* and unprofessional...please don't Burgens yoi will regret it,unprofessional and ********* behaviour!!!
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Replies (0)JR
Juanita R
1 reviews | Active since Jan 2020
5 Mar 2026, 08:48
BERGENS APPLIANCE KRUGERSDORP
⚠️ Public Warning – My Experience with Bergens Appliance Repairs (Krugersdorp) I want to share my personal experience with Bergens Appliance Repairs in Krugersdorp so that other people can make informed decisions before using their services. My experience has been extremely disappointing and frustrating. Their process requires payment upfront before they even properly inspect the appliance. After payment is made, they then provide a quote for repairs. The problem I experienced is that when the appliance still had issues afterwards, instead of resolving the original problem, they simply quoted again for something new that supposedly needed repair. This has now happened more than once, which raises serious concerns about the accuracy of their diagnostics and repair process. In my opinion the service is: Unprofessional Poorly diagnosed repairs Repeated additional costs after the initial payment I strongly advise anyone considering using them to be cautious and ask very clear questions about costs and diagnostics before paying anything upfront. This is simply my experience, but I felt it necessary to warn others so they can avoid the same frustration. If you have had similar experiences, please share them so that consumers can be better informed.
Helpful (0)
|Replies (0)JR
Juanita R
1 reviews | Active since Jan 2020
5 Mar 2026, 08:48
BERGENS APPLIANCE KRUGERSDORP
⚠️ Public Warning – My Experience with Bergens Appliance Repairs (Krugersdorp) I want to share my personal experience with Bergens Appliance Repairs in Krugersdorp so that other people can make informed decisions before using their services. My experience has been extremely disappointing and frustrating. Their process requires payment upfront before they even properly inspect the appliance. After payment is made, they then provide a quote for repairs. The problem I experienced is that when the appliance still had issues afterwards, instead of resolving the original problem, they simply quoted again for something new that supposedly needed repair. This has now happened more than once, which raises serious concerns about the accuracy of their diagnostics and repair process. In my opinion the service is: Unprofessional Poorly diagnosed repairs Repeated additional costs after the initial payment I strongly advise anyone considering using them to be cautious and ask very clear questions about costs and diagnostics before paying anything upfront. This is simply my experience, but I felt it necessary to warn others so they can avoid the same frustration. If you have had similar experiences, please share them so that consumers can be better informed.
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Replies (0)CO
Colleen O
1 reviews | Active since Jan 2020
26 Feb 2026, 10:58
**** BY BERGENS WILRO PARK 79 OUKLIP
I answered an advert for sale of a fridge at BERGENS at 79 OUKLIP ROAD WILRO PARK We were told it's in good working order in storage, and we can view it the next day Upon arrival, we were presented with a unit that looked presentable on the outside The inside firstly it could not open for the dirt caked on the rubbers then the stink that came out LEFT US RUNNING OUT OF THERE ! Absolutely disgusting and for some reason they do not believe they are running a sale **** ! This is unacceptable - no one can claim their petrol for going out to look at this nonsese ! bergens is meant to have a good reputation ! THIS SHOULD BE INVESTIGATED !
Helpful (0)
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Colleen O
1 reviews | Active since Jan 2020
26 Feb 2026, 10:58
**** BY BERGENS WILRO PARK 79 OUKLIP
I answered an advert for sale of a fridge at BERGENS at 79 OUKLIP ROAD WILRO PARK We were told it's in good working order in storage, and we can view it the next day Upon arrival, we were presented with a unit that looked presentable on the outside The inside firstly it could not open for the dirt caked on the rubbers then the stink that came out LEFT US RUNNING OUT OF THERE ! Absolutely disgusting and for some reason they do not believe they are running a sale **** ! This is unacceptable - no one can claim their petrol for going out to look at this nonsese ! bergens is meant to have a good reputation ! THIS SHOULD BE INVESTIGATED !
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Replies (0)DB
Dr B
1 reviews | Active since Jan 2020
6 Feb 2026, 14:31
Excellent work
Bergen's Appliances Repairs Florida I recently sent my dishwasher in for repairs and was truly impressed by the professionalism and work ethic of this branch. From the very beginning, their scheduling was smooth and their timing impeccable. The branch manager personally ensured I received exceptional service. They collected the machine directly from my home and provided me with a detailed quote within just a few days. When I later called to ask whether the dishwasher was worth fixing, they gave me honest and ethical advice: it wasn’t. What stood out to me was that, despite already going through the effort of collecting the machine, having their technician inspect it, sourcing original parts, and scheduling a return, they still advised against the repair because it wouldn’t be worthwhile. Throughout the process, they kept me updated regularly via WhatsApp, which made everything easy and stress-free. This level of transparency and dedication goes far beyond normal service. Great work—thank you! N Britton
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Dr B
1 reviews | Active since Jan 2020
6 Feb 2026, 14:31
Excellent work
Bergen's Appliances Repairs Florida I recently sent my dishwasher in for repairs and was truly impressed by the professionalism and work ethic of this branch. From the very beginning, their scheduling was smooth and their timing impeccable. The branch manager personally ensured I received exceptional service. They collected the machine directly from my home and provided me with a detailed quote within just a few days. When I later called to ask whether the dishwasher was worth fixing, they gave me honest and ethical advice: it wasn’t. What stood out to me was that, despite already going through the effort of collecting the machine, having their technician inspect it, sourcing original parts, and scheduling a return, they still advised against the repair because it wouldn’t be worthwhile. Throughout the process, they kept me updated regularly via WhatsApp, which made everything easy and stress-free. This level of transparency and dedication goes far beyond normal service. Great work—thank you! N Britton
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Replies (0)JB
Jan B
1 reviews | Active since Jan 2020
5 Feb 2026, 13:14
Refusal to pay back money.
Had my freezer with them for 2 months. They were fixing and returning it every 2 weeks. They did not answer their phones to give feedback. I had to drive there and see them ignoring calls coming in. They gave a 3 month money back guarantee. I demanded my money back. They do not want to pay me back. I phoned head office to get my money. They promised to give me half of the money back. I have not been paid till this day. So my advice is to stay away from them. Very poor service.
Helpful (0)
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Jan B
1 reviews | Active since Jan 2020
5 Feb 2026, 13:14
Refusal to pay back money.
Had my freezer with them for 2 months. They were fixing and returning it every 2 weeks. They did not answer their phones to give feedback. I had to drive there and see them ignoring calls coming in. They gave a 3 month money back guarantee. I demanded my money back. They do not want to pay me back. I phoned head office to get my money. They promised to give me half of the money back. I have not been paid till this day. So my advice is to stay away from them. Very poor service.
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Geraldine G
1 reviews | Active since Jan 2020
2 Feb 2026, 11:52
SHOCKING SERVICE & PRICING
I can't understand how you can run a business like this. We took our vacuum cleaner in to get a quote for repairs, they said 24 hours it has taken a week before we got a quote and only after we said we are coming to collect our machine as this is taking too long we received the quote, to our shock the quote was three times the value of the vacuum cleaner.
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Geraldine G
1 reviews | Active since Jan 2020
2 Feb 2026, 11:52
SHOCKING SERVICE & PRICING
I can't understand how you can run a business like this. We took our vacuum cleaner in to get a quote for repairs, they said 24 hours it has taken a week before we got a quote and only after we said we are coming to collect our machine as this is taking too long we received the quote, to our shock the quote was three times the value of the vacuum cleaner.
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