Very Poor Service From Alpine Lounge, Leather Does Not Last.

I am really disappointed with the service received from the customer service lady and her Manager regarding a problem I have with a single chair on one of their Madison full leather suite.

We purchased a full Madison from UFO around 20 years ago after about 18 years we got a small tear on the headrest, about half the way down.

Contacted Alpine in Capetown who gave me their repair agent in Johannesburg. The repair was so bad I got rid of the whole lounge suite and bought 2 single chairs, the same is starting on one of the chairs, getting a tear, called the customer services found them rude, not willing to discuss, I asked for the manager who told me they only warrant their leather for 2 years, so it is no longer their problem, done even want to send out one of their reps to have a look and give me the reason why I have had 2 chairs doing the same.

I for one will NEVER buy another Alpine Leather Product.