DISAPPOINTING

I app**** for UIF benefits on the 24th of September, they were apparently received on the 11th of October. I never received any communication until I called back on the 11th of November only to be told they were awaiting feedback. I called back a week later the matter was escalated. I received feedback that my claim was rejected as I had resigned. The next day I submitted a letter from HR confirming that I was retrenched. I called again to check if they had received the document and the lady asked me to reapply, which I did only to receive the same feedback that I had resigned even after the previous gentleman who had escalated had said he would updated on the system that I was retrenched. When you speak to agents, they never say 14 or 25 BUSINESS days, which is deceptive because 14 calendar days or business days should be clearly defined. Had I not been told to reapply, my case would have remained assigned to the same person, instead it caused another delay and negative experience.