AS
Alteram Solutions
Unclaimed Business
AS
Alteram Solutions
Unclaimed Business
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Internet & Telecoms
#36NPS Score
-100Unlikely
Ranking
#36
in Internet & Telecoms
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|3 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSN
Sithabile N
1 reviews | Active since Jan 2020
22 Dec 2025, 06:09
DISAPPOINTING
I app**** for UIF benefits on the 24th of September, they were apparently received on the 11th of October. I never received any communication until I called back on the 11th of November only to be told they were awaiting feedback. I called back a week later the matter was escalated. I received feedback that my claim was rejected as I had resigned. The next day I submitted a letter from HR confirming that I was retrenched. I called again to check if they had received the document and the lady asked me to reapply, which I did only to receive the same feedback that I had resigned even after the previous gentleman who had escalated had said he would updated on the system that I was retrenched. When you speak to agents, they never say 14 or 25 BUSINESS days, which is deceptive because 14 calendar days or business days should be clearly defined. Had I not been told to reapply, my case would have remained assigned to the same person, instead it caused another delay and negative experience.
Helpful (0)
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Sithabile N
1 reviews | Active since Jan 2020
22 Dec 2025, 06:09
DISAPPOINTING
I app**** for UIF benefits on the 24th of September, they were apparently received on the 11th of October. I never received any communication until I called back on the 11th of November only to be told they were awaiting feedback. I called back a week later the matter was escalated. I received feedback that my claim was rejected as I had resigned. The next day I submitted a letter from HR confirming that I was retrenched. I called again to check if they had received the document and the lady asked me to reapply, which I did only to receive the same feedback that I had resigned even after the previous gentleman who had escalated had said he would updated on the system that I was retrenched. When you speak to agents, they never say 14 or 25 BUSINESS days, which is deceptive because 14 calendar days or business days should be clearly defined. Had I not been told to reapply, my case would have remained assigned to the same person, instead it caused another delay and negative experience.
0
Replies (0)ZN
JT
James T
1 reviews | Active since Jan 2020
16 May 2025, 09:29
Zero support for UFiling solution.
My interaction is via the ufiling website https://ufiling.labour.gov.za/uif/ that Alteram Solutions develop/ manage for the department of labour. I won't go into how badly this software works... that is another story. But the part that is so frustrating is the zero support you get. The uifcallcentre@alteram.co.za email address is ignored. The info@alteram.co.za address bounces. The number on the UIF website just goes to dept of labour support. The number on the alteram website goes to alteram but as soon as you mention it's UFiling related, they give you the dept of labour call centre number. So basically their solution is not working (again) and there is no way to get support or complain. Oh my word. Of course it's very possible that the problem is their customer (dept of Labour)... I know as a developer myself, your solutions are for your customer and if they don't approve certain features or fixes there is nothing you can do. However... the LEAST they could do is make this clear on the site itself. So frustrating.
Helpful (0)
|Replies (0)JT
James T
1 reviews | Active since Jan 2020
16 May 2025, 09:29
Zero support for UFiling solution.
My interaction is via the ufiling website https://ufiling.labour.gov.za/uif/ that Alteram Solutions develop/ manage for the department of labour. I won't go into how badly this software works... that is another story. But the part that is so frustrating is the zero support you get. The uifcallcentre@alteram.co.za email address is ignored. The info@alteram.co.za address bounces. The number on the UIF website just goes to dept of labour support. The number on the alteram website goes to alteram but as soon as you mention it's UFiling related, they give you the dept of labour call centre number. So basically their solution is not working (again) and there is no way to get support or complain. Oh my word. Of course it's very possible that the problem is their customer (dept of Labour)... I know as a developer myself, your solutions are for your customer and if they don't approve certain features or fixes there is nothing you can do. However... the LEAST they could do is make this clear on the site itself. So frustrating.
0
Replies (0)YW
Yeoline W
1 reviews | Active since Jan 2020
10 Mar 2025, 08:12
Uif maternity claim
Agent advised payment was released on the 3rd March however I received no payment and when I called back today they told me about the claim going under verification this is a maternity claim I have a doctors appointment which I’ve already rescheduled from last week to tomorrow because of funds
Helpful (0)
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Yeoline W
1 reviews | Active since Jan 2020
10 Mar 2025, 08:12
Uif maternity claim
Agent advised payment was released on the 3rd March however I received no payment and when I called back today they told me about the claim going under verification this is a maternity claim I have a doctors appointment which I’ve already rescheduled from last week to tomorrow because of funds
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Replies (0)b
berna
1 reviews | Active since Jan 2020
14 Oct 2024, 13:29
Alteram Solutions 10 star service
Anna and Lethukuthula Gumbi deserves medals. They helped me for a good solid 3 weeks until my claim was approved. They went the extra 500 miles for me. Thank you both. You helped me when I was hopeless
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berna
1 reviews | Active since Jan 2020
14 Oct 2024, 13:29
Alteram Solutions 10 star service
Anna and Lethukuthula Gumbi deserves medals. They helped me for a good solid 3 weeks until my claim was approved. They went the extra 500 miles for me. Thank you both. You helped me when I was hopeless
0
Replies (0)CS
Carl S
1 reviews | Active since Jan 2020
13 Mar 2024, 22:56
Zero Service
Although my query is resolved, I would like to point out that it took 3 months for you to answer a simple query. I made my first enquiry in January via the UIF call centre and eventually, after being forced to be very emphatic with a supervisor (it seems like supervisors are very scarce or scared to deal with issues), being hung up on numerous times and I can only assume being **** to on many occasions, I eventually received an actual reply. Although the reply was impersonal and uncaring in the extreme, at least it eventually arrived. Despite the numerous “security checks” that your agents require before even engaging in dialogue, they could provide no more information than what I could get from the UIF website without even logging in. All the phone calls probably cost me more in airtime than the payout that I was expecting. I am not sure what the purpose of your company is in the UIF value chain, but it seems to simply be nothing more than a mechanism to extract more cash from government than what is already being bled to the regular theft and looting. In fact, if the operation was left to regular government officials, it couldn’t possibly be less effective or efficient than the service that you provide. As I mentioned in one of the emails that I sent to the call centre, I do not expect an actual reply, but I think you should know about the contribution you make to the insane stress levels of the unemployed in South Africa! I see that this company does not respond to reviews and the email address on their website doesn't work but I feel better about having vented.
Helpful (0)
|Replies (0)CS
Carl S
1 reviews | Active since Jan 2020
13 Mar 2024, 22:56
Zero Service
Although my query is resolved, I would like to point out that it took 3 months for you to answer a simple query. I made my first enquiry in January via the UIF call centre and eventually, after being forced to be very emphatic with a supervisor (it seems like supervisors are very scarce or scared to deal with issues), being hung up on numerous times and I can only assume being **** to on many occasions, I eventually received an actual reply. Although the reply was impersonal and uncaring in the extreme, at least it eventually arrived. Despite the numerous “security checks” that your agents require before even engaging in dialogue, they could provide no more information than what I could get from the UIF website without even logging in. All the phone calls probably cost me more in airtime than the payout that I was expecting. I am not sure what the purpose of your company is in the UIF value chain, but it seems to simply be nothing more than a mechanism to extract more cash from government than what is already being bled to the regular theft and looting. In fact, if the operation was left to regular government officials, it couldn’t possibly be less effective or efficient than the service that you provide. As I mentioned in one of the emails that I sent to the call centre, I do not expect an actual reply, but I think you should know about the contribution you make to the insane stress levels of the unemployed in South Africa! I see that this company does not respond to reviews and the email address on their website doesn't work but I feel better about having vented.
0
Replies (0)S
Shahiem
1 reviews | Active since Jan 2020
4 Jul 2023, 08:28
Poor service and no assistance or resolution.
My complaint for poor service received and case still not resolved is based on the following reasons: My application was submitted on the 30th May 2023 but was then cancelled by the Assessor on the 8th June 2023 for no reason. I have been calling the Contact Centre since the 12th June 2023 to establish why it was cancelled but no one could give me a reason even though the agents I have spoken with confirmed that my paperwork was all In order. I have spoke to several agents namely Tireeq, Puaza, Pumla, Siwe, Mabatu who have escalated my case atleast 5 times already but still no feedback. I was dealing with Bryte (who I was told was the Team Leader at the time) from the 19th June 2023 to 28th June 2023 to try and get a reason why my case was cancelled but he didn't return any of my calls or even follow up on my case to give me feedback as to why it was cancelled. I was then told on the 29th June 2023 to speak to Duncan who is the "actual" Team Leader. However, I have left several messages for him to call me back and was told he would return my call on the 30th June 2023, but it is now the 4th July and he still has not returned my call. On the 5th July 2023, which is tomorrow, is when the 35 day waiting period for an application to be assessed will have lasped. I am disgusted in the service received thus far as I have been calling since the 12th June 2023 to date wanting to resolve this problem with no help from Alteram Solutions Pty Ltd.
Helpful (0)
|Replies (0)S
Shahiem
1 reviews | Active since Jan 2020
4 Jul 2023, 08:28
Poor service and no assistance or resolution.
My complaint for poor service received and case still not resolved is based on the following reasons: My application was submitted on the 30th May 2023 but was then cancelled by the Assessor on the 8th June 2023 for no reason. I have been calling the Contact Centre since the 12th June 2023 to establish why it was cancelled but no one could give me a reason even though the agents I have spoken with confirmed that my paperwork was all In order. I have spoke to several agents namely Tireeq, Puaza, Pumla, Siwe, Mabatu who have escalated my case atleast 5 times already but still no feedback. I was dealing with Bryte (who I was told was the Team Leader at the time) from the 19th June 2023 to 28th June 2023 to try and get a reason why my case was cancelled but he didn't return any of my calls or even follow up on my case to give me feedback as to why it was cancelled. I was then told on the 29th June 2023 to speak to Duncan who is the "actual" Team Leader. However, I have left several messages for him to call me back and was told he would return my call on the 30th June 2023, but it is now the 4th July and he still has not returned my call. On the 5th July 2023, which is tomorrow, is when the 35 day waiting period for an application to be assessed will have lasped. I am disgusted in the service received thus far as I have been calling since the 12th June 2023 to date wanting to resolve this problem with no help from Alteram Solutions Pty Ltd.
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Replies (0)