Zero support for UFiling solution.

My interaction is via the ufiling website https://ufiling.labour.gov.za/uif/ that Alteram Solutions develop/ manage for the department of labour.

I won't go into how badly this software works... that is another story. But the part that is so frustrating is the zero support you get.

The uifcallcentre@alteram.co.za email address is ignored. The info@alteram.co.za address bounces. The number on the UIF website just goes to dept of labour support. The number on the alteram website goes to alteram but as soon as you mention it's UFiling related, they give you the dept of labour call centre number.

So basically their solution is not working (again) and there is no way to get support or complain.

Oh my word.

Of course it's very possible that the problem is their customer (dept of Labour)... I know as a developer myself, your solutions are for your customer and if they don't approve certain features or fixes there is nothing you can do.

However... the LEAST they could do is make this clear on the site itself.

So frustrating.