JT
James T
Active since Nov 2012
9
Reviews
0
Industries
Reviews
9 reviews8 months ago
Unjustifiable annual increases
Thankfully, have not had to utilise the recovery service yet, so I can't comment on that, but I can comment on the persistent annual increases. I've been with tracker since 2021 and every year they have put up their fees by more than the CPI. In recent years this has got progressively worse, culminating in the latest increase- 9.93% year on year while the CPI in June increased only 3.02%. Unjustifiable and unaffordable. Has anyone's salary gone up by this amount? What are the excuses? I've tried asking but had no response.
3 replies
11 months ago
Zero support for UFiling solution.
My interaction is via the ufiling website https://ufiling.labour.gov.za/uif/ that Alteram Solutions develop/ manage for the department of labour. I won't go into how badly this software works... that is another story. But the part that is so frustrating is the zero support you get. The uifcallcentre@alteram.co.za email address is ignored. The info@alteram.co.za address bounces. The number on the UIF website just goes to dept of labour support. The number on the alteram website goes to alteram but as soon as you mention it's UFiling related, they give you the dept of labour call centre number. So basically their solution is not working (again) and there is no way to get support or complain. Oh my word. Of course it's very possible that the problem is their customer (dept of Labour)... I know as a developer myself, your solutions are for your customer and if they don't approve certain features or fixes there is nothing you can do. However... the LEAST they could do is make this clear on the site itself. So frustrating.
0 replies
14 months ago
Reasonable Price Increase
Just received annual price increase notification for fibre service and I'm pleasantly surprised to note that it is inline with inflation. Where so many industries are pushing price increases way above inflation, Vumatel should be commended this year for not doing so.
53 replies
60 months ago
Great Service with no hidden fees
On 25 April 2021 I was let down by Woodford car rentals who had no vehicle available after I had pre-booked a rental. Stuck with no transport I walked into the Hertz office at Cape Town airport and was very pleased to be able to book a rental on the spot with minimal hassle. The return was good and there were no hidden charges. Thanks for saving my holiday.
0 replies
60 months ago
Woodford promises great service but fails to deliver
We booked two rental vehicles to be collected at Cape Town airport on 25th April 2021. The website booking process was excellent, the rates were good and the follow up communications via e-mail and text message were great. I was looking forward to very good service from this company based on these experiences. However, when we arrived at the office to collect our vehicles we were told that none were available! After the gentlemen behind the desk spent a long time on the phone he advise that there was one vehicle that was being washed that we could have (not the one we booked, but an upgraded class so that was ok) but we'd have to wait for it to be washed. The only other vehicle available was two hours away and they weren't sure when it would come. And that was that. No offer to make a plan in any way or to address the fact that there were now 6 of us sitting there with our luggage and no transport. After 40min of waiting and more phonecalls I eventually went next door to Hertz and was able to book a replacement vehicle on the spot. I came back, cancelled the second vehicle booking and we took the replacement upgrade. Of course we missed our appointments that day as we were ultimately delayed by 2 hours. Then, when I checked my mail, I found an e-mail from Woodford in response to the cancellation I'd made at the desk, to inform me that their policy was to not pay a refund on cancellation but rather to give me a credit on my next hire! I was forced to get the MD involved to press this - explaining that it was not a cancellation - it was a failure to provide the service. Thereafter they refunded only the holding deposit and I had to chase up again to get the rental fee refunded. So... finally (a month later), all was refunded... but the MD's response to my complaint was "Hi James My apologies for the inconvenience caused Please provide me with your rental agreement I can ensure you it won't happen again. My apologies once again". Well, it's good to apologise but I'm afraid that's not good enough. The failure cost two hours of time, extra rental fees (walk-in rental is not as cheap as pre-booked) and a great deal of time and effort getting the refund through. And we were incredibly fortunate to be able to rent from Hertz on the spot or else we'd really have been stuck. Everyone makes mistakes and there are glitches that happen but it's how you respond that makes all the difference. Management should have taken responsibility on the spot and made sure we were sorted. They could easily have called us personally, arranged for an Uber to take us where we needed to be while they sorted out the vehicles in the background. Instead, that man at the desk just says "sorry... no vehicles available". Pity... because the website was really good, it all looked so promising. But I have no confidence that should I use these services again, I won't be left high and dry again. And with no compensation except a brief sorry... I'm afraid I cannot recommend this company to anyone.
159 replies
61 months ago
Bogus Damage Claim and Failure to return Deposit
Like just about everyone else who's reviewed this business, we rented a vehicle from Dollar Thrifty at Cape Town airport in Feb 2021 and the business made a bogus damage claim against us and then would not return our deposit. And then they just go silent. Won't return calls, won't respond to e-mails. So basically when we delivered the vehicle, it was early morning so there was no-one there to receive it. Just a queue of vehicles, a drop box for the key. The vehicle had absolutely no damage from our rental. We had parked in a garage every night and not the slightest incident occurred. So of course we were shocked to find out there was some sort of "claim pending" when we requested our deposit. Thrifty never bothered to actually contact us and tell us what the damage was or why there was a claim... they just kept saying we'll let you know when the "quotes come in"??? Many, many e-mails later there was some attachment to the e-mail with the cost of a new tire! No explanation, no detail, just that we owed them for this. Then, somewhere attached to one of the e-mails, again with no explanation, was a picture of a tire with what looked like the handle of a bakkie canopy embedded in its sidewall!!! Who knows if that is what they were claiming for but, if so, that is obviously vandalism that happened after we'd dropped the vehicle - either by their own staff or the dodgy characters hanging around the drop-off trying to extort money from travellers. Bottom line - they would not communicate with us or answer our questions or phone calls so we couldn't ever get our deposit back despite returning the vehicle in perfect condition (minus the fuel we'd used). Looking at other reviews here and talking to others it looks as if this is common practise. So I highly advise not using this company if you don't want bogus damage claims against you.
0 replies
66 months ago
Good products and prices but rather pay more and actually receive what you order.
Really bad experience trying to order a data projector. At the time of writing it still isn't resolved. I've long since given up getting any product and I'm just trying to get the refund processed but all I get is assurances that it will happen and then I hear nothing for a week until I follow up. This pattern has repeated itself from the time I placed the order 39 days ago. First the order never arrived and eventually, they said the courier service lost it. The item was then out of stock so they offered an alternative which I foolishly accepted and we started the whole process again - hearing nothing from them unless I followed up. Eventually I cancelled that and requested a refund and now we are in a cycle of repeating that process - each time I follow up there are apologies and promises to get on it immediately and I hear nothing until I follow up again. Unbelievable. The last communication was apparently being forwarded directly to the CEO. Well, if it actually got to the CEO then it appears the CEO has the same level of concern for the customer because I've still had zero response 6 days later. Audiomart offer good products and competitive prices but the discount is not worth the bad service. I've easily spent the money "saved" in time wasted trying to chase this up and as it stands I'm still out of pocket.
56 replies
127 months ago
Shocking quality schoolshoes
A pair of brand new Bata schoold shoes collapsed in under a year of use. These shoes were worn by a 6 year-old girl to school and have clearly been treated well. Even the name label on the inside is unworn but the soles on both shoes have come completely adrift.<br> Bata only offer a 6 month warranty (the *minimum* allowed by the consumer protection act) and refuse to entertain any sort of claim following this period. Are we to understand that Bata products, when treated reasonably, can only be expected to last six months?<br> So much for \toughees". After being told they will not help (Bata) we have replaced the shoes with a cheaper pair which can hardly be worse. What is the point of paying for quality only to have to replace them as soon as the warranty expires."""
0 replies
135 months ago
Overpriced goods and inadequate review mechanism
I was very disappointed with some toys I ordered on the [URL Removed] website. I found the quality to be extremely poor. At a push, you could say the products did what they were advertised to do but for the price paid I expected a lot more.<br> <br> On complaining, I was told that this was a suprise to the supplier as both items were very popular both in South Africa and in the UK.<br> <br> I then decided to post a review on the site to warn other purchasers that they might not get what they expected. Both reviews never appeared - the website feedback showed they were submitted but were going to be \processed"or \""checked\"" or something.<br> <br> When I complained again that something seemed to be wrong with the review mechanism"
0 replies
Review Distribution
5 Star
1 (11.11111111111111%)
4 Star
1 (11.11111111111111%)
3 Star
1 (11.11111111111111%)
2 Star
3 (33.333333333333336%)
1 Star
3 (33.333333333333336%)