Bata South Africa
Claimed Business
AI Review Summary
Based on recent customer reviews, Bata South Africa faces serious criticism around its online ordering and fulfilment process. Customers frequently report incomplete orders, with multiple items missing from deliveries. A recurring frustration is the near-total lack of communication from customer service, with emails and calls going unanswered for weeks. Refunds and exchanges are described as extremely slow. The courier partner, Fastway, also draws complaints for unreliable delivery. However, a few positive experiences highlight impressively fast shipping and helpful individual staff members like Gloria.
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#53
in Retail
NPS Score
-75
Recommended: Unlikely
Review Distribution
1.6|21 Reviews
May '25 - Apr '26
5(14.3%)
4(0%)
3(0%)
2(0%)
1(85.7%)
5(14.3%)
4(0%)
3(0%)
2(0%)
1(85.7%)
Frequently Asked Questions About Bata South Africa
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
Recent reviews (21)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceEL
Elsie L
1 reviews | Active since Jan 2020
19 Jan 2026, 09:16
Bad service easy to buy difficult to exchange
I bought shoes December 2025 they are delivered but the school shoes was small I had to apply for exchange online two weeks know waiting for response the school are even open my child is going to school with old shoes still waiting for response nothing another week again waiting 😏😏
Helpful (0)
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Elsie L
1 reviews | Active since Jan 2020
19 Jan 2026, 09:16
Bad service easy to buy difficult to exchange
I bought shoes December 2025 they are delivered but the school shoes was small I had to apply for exchange online two weeks know waiting for response the school are even open my child is going to school with old shoes still waiting for response nothing another week again waiting 😏😏
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Nicole S
1 reviews | Active since Jan 2020
19 Jan 2026, 09:14
Bad customer service
Their customers service SUCKS. They do not give a damn. Last year Oct Toughees ran a competition. I was the winner. I could choose any item from the bata website. I was told be patient as it's very busy due to black Friday approaching. I was patient. December arrived and I had to ask where my prize is. Few days later they sent "my prize" instead of getting the right thing I got school shoes and school tekkies. Contacted them and everytime was a different story up to the point when they ignored me. Other people's order was here with my up and until last week Tuesday. Tomorrow it will be another week that went by without my prize. They haven't even sorted my prize and they already busy with another big competition. Shame on you. Lots of customers complain about incorrect orders you send out.
Helpful (0)
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Nicole S
1 reviews | Active since Jan 2020
19 Jan 2026, 09:14
Bad customer service
Their customers service SUCKS. They do not give a damn. Last year Oct Toughees ran a competition. I was the winner. I could choose any item from the bata website. I was told be patient as it's very busy due to black Friday approaching. I was patient. December arrived and I had to ask where my prize is. Few days later they sent "my prize" instead of getting the right thing I got school shoes and school tekkies. Contacted them and everytime was a different story up to the point when they ignored me. Other people's order was here with my up and until last week Tuesday. Tomorrow it will be another week that went by without my prize. They haven't even sorted my prize and they already busy with another big competition. Shame on you. Lots of customers complain about incorrect orders you send out.
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Replies (0)FT
Felicia T
1 reviews | Active since Jan 2020
15 Jan 2026, 12:42
Terrible Customer service
You guys need to find another courier company as Fastway is not even slow but terrible, why are you allowing us to select home delivery when you just going to say that my place is dangerous but other big brands delivers straight to my door. I ordered two pairs of shoes on the 29th of December and you promised to deliver by the 12th January but to date I have not received my order imagine the embarrassment as a parent where my kids went to school with their old small sized shoes. The driver attempted to deliver but told me that I need to walk about 2km just to get my order worst their Pretoria line does not go through this pathetic. This is painful and uncalled for just disable home delivery once.
Helpful (0)
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Felicia T
1 reviews | Active since Jan 2020
15 Jan 2026, 12:42
Terrible Customer service
You guys need to find another courier company as Fastway is not even slow but terrible, why are you allowing us to select home delivery when you just going to say that my place is dangerous but other big brands delivers straight to my door. I ordered two pairs of shoes on the 29th of December and you promised to deliver by the 12th January but to date I have not received my order imagine the embarrassment as a parent where my kids went to school with their old small sized shoes. The driver attempted to deliver but told me that I need to walk about 2km just to get my order worst their Pretoria line does not go through this pathetic. This is painful and uncalled for just disable home delivery once.
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marne P
1 reviews | Active since Jan 2020
14 Jan 2026, 11:31
Seamless Ordering, Exceptional Speed
The website is very easy to navigate — my daughter placed the order herself. We ordered late yesterday and received the shoes today. Outstanding delivery speed. Highly recommended.
Helpful (0)
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Tin T
1 reviews | Active since Jan 2020
14 Jan 2026, 09:25
Buy from this store at your own risk.
I ordered four pairs of shoes from Bata on 19 December 2025, but only one was delivered. Despite countless emails and calls to the consultant handling my order, I’ve been ignored completely. I now realize others were right when they warned me about this store. I should have checked the reviews first. This has been a frustrating, disappointing experience.I will never shop at Bata again and will share my negative experience widely
Helpful (0)
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Tin T
1 reviews | Active since Jan 2020
14 Jan 2026, 09:25
Buy from this store at your own risk.
I ordered four pairs of shoes from Bata on 19 December 2025, but only one was delivered. Despite countless emails and calls to the consultant handling my order, I’ve been ignored completely. I now realize others were right when they warned me about this store. I should have checked the reviews first. This has been a frustrating, disappointing experience.I will never shop at Bata again and will share my negative experience widely
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Replies (0)NS
Nicole S
1 reviews | Active since Jan 2020
31 Dec 2025, 10:27
Bata/Toughees.
Early November I won a prize from Toughees and could choose any pair of shoes from the Bata website. I made my choice and they told me to just wait as the order will go out close to black Friday and they are very busy. I said all good I understand. When "my prize" finally arrived it wasn't even my stuff. It was the order of someone else. It was school shoes and school tekkies that arrived. I tried to rectify it multiple times as some parent is probably waiting on their delivery for their child and I'm getting absolutely nowhere. Really bad service. My parcel is "somewhere" while someone else's stuff is here and nothing is getting done. It's excuses after excuses. Said someone will contact me from support team and no-one did. We are almost heading into the new year and I've been struggling since November.
Helpful (0)
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Nicole S
1 reviews | Active since Jan 2020
31 Dec 2025, 10:27
Bata/Toughees.
Early November I won a prize from Toughees and could choose any pair of shoes from the Bata website. I made my choice and they told me to just wait as the order will go out close to black Friday and they are very busy. I said all good I understand. When "my prize" finally arrived it wasn't even my stuff. It was the order of someone else. It was school shoes and school tekkies that arrived. I tried to rectify it multiple times as some parent is probably waiting on their delivery for their child and I'm getting absolutely nowhere. Really bad service. My parcel is "somewhere" while someone else's stuff is here and nothing is getting done. It's excuses after excuses. Said someone will contact me from support team and no-one did. We are almost heading into the new year and I've been struggling since November.
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Replies (0)VM
Vongai M
1 reviews | Active since Jan 2020
22 Dec 2025, 11:08
Paid for Two Pairs, Received One
I ordered two pairs of shoes from Bata during their Black Friday sale, but only one pair was delivered. When I contacted customer service, I was told that the second pair was out of stock and that they would arrange another size instead, which I agreed to. That conversation happened about a month ago, and since then I have received no updates at all. I have tried multiple times to follow up, but I’ve been unable to reach anyone, and there has been no communication regarding the replacement pair. At this point, I would prefer a refund, but I can’t even request one because Bata has been completely unreachable. This experience has been extremely frustrating, especially for a well-known brand. Better communication and customer service are seriously needed.
Helpful (0)
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Vongai M
1 reviews | Active since Jan 2020
22 Dec 2025, 11:08
Paid for Two Pairs, Received One
I ordered two pairs of shoes from Bata during their Black Friday sale, but only one pair was delivered. When I contacted customer service, I was told that the second pair was out of stock and that they would arrange another size instead, which I agreed to. That conversation happened about a month ago, and since then I have received no updates at all. I have tried multiple times to follow up, but I’ve been unable to reach anyone, and there has been no communication regarding the replacement pair. At this point, I would prefer a refund, but I can’t even request one because Bata has been completely unreachable. This experience has been extremely frustrating, especially for a well-known brand. Better communication and customer service are seriously needed.
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lynne S
1 reviews | Active since Jan 2020
19 Dec 2025, 06:49
Is this what you call customer service ? I call it customer failure
I placed an order on 10 December, received my confirmation and paid. I emailed on the 15th and on the 17th, no reply. Today being the 19th, I finally phoned, the receptionist kept transferring me to an extension that cuts off. Are you playing games ? My order should have been shipped by now, My daughter needs her school back pack
Helpful (0)
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lynne S
1 reviews | Active since Jan 2020
19 Dec 2025, 06:49
Is this what you call customer service ? I call it customer failure
I placed an order on 10 December, received my confirmation and paid. I emailed on the 15th and on the 17th, no reply. Today being the 19th, I finally phoned, the receptionist kept transferring me to an extension that cuts off. Are you playing games ? My order should have been shipped by now, My daughter needs her school back pack
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