S
Shahiem
Active since May 2023
3
Reviews
0
Industries
Reviews
3 reviews34 months ago
Poor service with no assistance or resolution
My complaint for poor service received and case still not resolved is based on the following reasons: My application was submitted on the 30th May 2023 but was then cancelled by the Assessor on the 8th June 2023 for no reason. I have been calling the Contact Centre since the 12th June 2023 to establish why it was cancelled but no one could give me a reason even though the agents I have spoken with confirmed that my paperwork was all In order. I have spoke to several agents namely Tireeq, Puaza, Pumla, Siwe, Mabatu who have escalated my case atleast 5 times already but still no feedback. I was dealing with Bryte (who I was told was the Team Leader at the time) from the 19th June 2023 to 28th June 2023 to try and get a reason why my case was cancelled but he didn't return any of my calls or even follow up on my case to give me feedback as to why it was cancelled. I was then told on the 29th June 2023 to speak to Duncan who is the "actual" Team Leader. However, I have left several messages for him to call me back and was told he would return my call on the 30th June 2023, but it is now the 4th July and he still has not returned my call. On the 5th July 2023, which is tomorrow, is when the 35 day waiting period for an application to be assessed will have lasped. I am disgusted in the service received thus far as I have been calling since the 12th June 2023 to date wanting to resolve this problem with no help from Alteram Solutions Pty Ltd.
0 replies
34 months ago
Poor service and no assistance or resolution.
My complaint for poor service received and case still not resolved is based on the following reasons: My application was submitted on the 30th May 2023 but was then cancelled by the Assessor on the 8th June 2023 for no reason. I have been calling the Contact Centre since the 12th June 2023 to establish why it was cancelled but no one could give me a reason even though the agents I have spoken with confirmed that my paperwork was all In order. I have spoke to several agents namely Tireeq, Puaza, Pumla, Siwe, Mabatu who have escalated my case atleast 5 times already but still no feedback. I was dealing with Bryte (who I was told was the Team Leader at the time) from the 19th June 2023 to 28th June 2023 to try and get a reason why my case was cancelled but he didn't return any of my calls or even follow up on my case to give me feedback as to why it was cancelled. I was then told on the 29th June 2023 to speak to Duncan who is the "actual" Team Leader. However, I have left several messages for him to call me back and was told he would return my call on the 30th June 2023, but it is now the 4th July and he still has not returned my call. On the 5th July 2023, which is tomorrow, is when the 35 day waiting period for an application to be assessed will have lasped. I am disgusted in the service received thus far as I have been calling since the 12th June 2023 to date wanting to resolve this problem with no help from Alteram Solutions Pty Ltd.
0 replies
36 months ago
Exceptional and Outstanding Service
I was recently involved in a car accident whereby I submitted a third party claim and my case was handled by Donne Buis, "Negotiator: Liabilities" for Quest Claims Solutions (Pty) Ltd. Her service was outstanding and super efficient. She was prompt in all her responses and ensured the claim got handled honestly and swiftly. Over and above the excellent service I received, what stood out even more was the polite and gentle manner in which she liaised with me. I view her professionalism as exceptional and regard her as a huge asset for the success of Quest Claims Solutions (Pty) Ltd and the relationship with its clients. I have no doubt the business will only expand further if excellent service such as this is consistent. I wish you all the best with your future endeavors Donne. Kind Regards, Shahiem Vallie
53 replies
Review Distribution
5 Star
1 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (66.66666666666667%)