Quest Claims Solutions
Verified Business
Quest Claims Solutions
Verified Business
320 Reviews (last 12 months)
Responds in 14 hours 3 min
AI Review Summary
Based on recent customer reviews, Quest Claims Solutions delivers a strongly polarised customer experience. The business is overwhelmingly praised for the dedication of individual consultants, with customers consistently naming specific agents as exceptional. However, a recurring pattern of third-party claim delays, poor communication on complex claims, and disputed liability decisions creates significant frustration for a vocal minority of claimants.
Top Strengths:
- •Agent Quality & Customer Care: Customers consistently name individual consultants like Naseeba Valli, Rowan Singh, and Edith Du Plessis with effusive praise. Words like 'amazing,' 'star,' and 'asset' appear frequently, reflecting genuine personal connection and above-and-beyond service.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
7.1Trustindex Rating
#26Ranked In Short Term Insurance
14 hours 3 minutesAverage Time To Reply
-8 NPSRecommended: Unlikely
Replied to 93% of negative reviews
Typically takes less than 7 hours 58 min to reply
TrustIndex
7.1
Score
Ranking
#26
in Short Term Insurance
Avg Reply
14 hours 3 minutes
NPS Score
-8
Recommended: Unlikely
Replied to 93% of negative reviews
Typically takes less than 7 hours 58 min to reply
Review Distribution
4.2|320 Reviews
May '25 - Apr '26
5(76.9%)
4(4.2%)
3(0.3%)
2(1.3%)
1(17.3%)
5(76.9%)
4(4.2%)
3(0.3%)
2(1.3%)
1(17.3%)
Recent reviews (320)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCF
Caide F
1 reviews | Active since Jan 2020
18 Mar 2026, 13:37
5 Stars for Renealle
I have had a wonderful experience working with Renealle Klow, truly exceptional and always willing to help, keep up the good work and can't wait to work with you again in the near future. Thank you Renealle.
Helpful (0)
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Caide F
1 reviews | Active since Jan 2020
18 Mar 2026, 13:37
5 Stars for Renealle
I have had a wonderful experience working with Renealle Klow, truly exceptional and always willing to help, keep up the good work and can't wait to work with you again in the near future. Thank you Renealle.
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Zusiphe N
1 reviews | Active since Jan 2020
18 Mar 2026, 08:20
EXCELLENT SERVICE
Thank you for your assistance Abigail Ntoroane, really appreciate you stepping up in your colleague absence. Signed release received and sent to tp insurer. Thanks for keeping up your promise, your assistance will ensure we receive our payment in time, hopefully reach my target.
Helpful (0)
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Zusiphe N
1 reviews | Active since Jan 2020
18 Mar 2026, 08:20
EXCELLENT SERVICE
Thank you for your assistance Abigail Ntoroane, really appreciate you stepping up in your colleague absence. Signed release received and sent to tp insurer. Thanks for keeping up your promise, your assistance will ensure we receive our payment in time, hopefully reach my target.
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Thobile M
1 reviews | Active since Jan 2020
18 Mar 2026, 07:13
Keep it up girl!!
I recently experienced something that reminded me how powerful kindness and great service can be. Naseeba Valli, thank you for your incredible support and the care you showed throughout. It truly meant a lot to me. We need more people like you 🌸
Helpful (0)
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Thobile M
1 reviews | Active since Jan 2020
18 Mar 2026, 07:13
Keep it up girl!!
I recently experienced something that reminded me how powerful kindness and great service can be. Naseeba Valli, thank you for your incredible support and the care you showed throughout. It truly meant a lot to me. We need more people like you 🌸
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Olivia M
1 reviews | Active since Jan 2020
17 Mar 2026, 14:02
Thank you Vanessa Kgase!
I just want to say a big Thank you to Vanessa Kgase for working on my claim so promptly and efficiently. Your professionalism and dedication throughout the entire process were truly appreciated. Thank you again for your excellent service!
Helpful (0)
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Olivia M
1 reviews | Active since Jan 2020
17 Mar 2026, 14:02
Thank you Vanessa Kgase!
I just want to say a big Thank you to Vanessa Kgase for working on my claim so promptly and efficiently. Your professionalism and dedication throughout the entire process were truly appreciated. Thank you again for your excellent service!
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Replies (0)LT
Luphumlo T
1 reviews | Active since Jan 2020
17 Mar 2026, 12:14
Amazing service from Musindho David Mathye
I would like to extend a heartfelt commendation to David for the truly exceptional service he has delivered. His professionalism, attention to detail, and unwavering commitment to assisting with every aspect of the process have been nothing short of outstanding. It is rare to encounter someone who not only understands the importance of service excellence but consistently embodies it in every interaction. David approaches his work with remarkable efficiency, a positive attitude, and a level of dedication that sets him far apart from the ordinary. He communicates clearly, follows through on every promise, and demonstrates a genuine willingness to go the extra mile. His ability to handle matters with both competence and care reflects not only his strong work ethic but also his deep respect for the clients he serves. In every engagement, David has shown initiative, reliability, and a strong sense of accountability — qualities that are invaluable in any business environment. His conduct not only reflects his personal integrity but also brings immense credit to Quest, as he consistently represents the organisation with excellence and professionalism. Quest should be truly proud to have someone of David’s calibre on their team. Employees like him elevate the reputation of the company and serve as shining examples of what exceptional service should look like. Please ensure that this recognition reaches him, as it is thoroughly deserved.
Helpful (0)
|Replies (0)LT
Luphumlo T
1 reviews | Active since Jan 2020
17 Mar 2026, 12:14
Amazing service from Musindho David Mathye
I would like to extend a heartfelt commendation to David for the truly exceptional service he has delivered. His professionalism, attention to detail, and unwavering commitment to assisting with every aspect of the process have been nothing short of outstanding. It is rare to encounter someone who not only understands the importance of service excellence but consistently embodies it in every interaction. David approaches his work with remarkable efficiency, a positive attitude, and a level of dedication that sets him far apart from the ordinary. He communicates clearly, follows through on every promise, and demonstrates a genuine willingness to go the extra mile. His ability to handle matters with both competence and care reflects not only his strong work ethic but also his deep respect for the clients he serves. In every engagement, David has shown initiative, reliability, and a strong sense of accountability — qualities that are invaluable in any business environment. His conduct not only reflects his personal integrity but also brings immense credit to Quest, as he consistently represents the organisation with excellence and professionalism. Quest should be truly proud to have someone of David’s calibre on their team. Employees like him elevate the reputation of the company and serve as shining examples of what exceptional service should look like. Please ensure that this recognition reaches him, as it is thoroughly deserved.
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DIANE J
1 reviews | Active since Jan 2020
17 Mar 2026, 06:56
3RD PARTY CLAIM SETTLED IN RECORD TIME!
Huge thank you to Reanelle Klow, the Senior Negotiator at Quest Claims Solutions for settling a 3rd party claim so quickly! This was the fastest settlement I have had! Thank you, appreciate it and I look forward to doing more settlements with you and your company!
Helpful (0)
|Replies (0)DJ
DIANE J
1 reviews | Active since Jan 2020
17 Mar 2026, 06:56
3RD PARTY CLAIM SETTLED IN RECORD TIME!
Huge thank you to Reanelle Klow, the Senior Negotiator at Quest Claims Solutions for settling a 3rd party claim so quickly! This was the fastest settlement I have had! Thank you, appreciate it and I look forward to doing more settlements with you and your company!
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Replies (0)