Zero Service

Although my query is resolved, I would like to point out that it took 3 months for you to answer a simple query. I made my first enquiry in January via the UIF call centre and eventually, after being forced to be very emphatic with a supervisor (it seems like supervisors are very scarce or scared to deal with issues), being hung up on numerous times and I can only assume being **** to on many occasions, I eventually received an actual reply. Although the reply was impersonal and uncaring in the extreme, at least it eventually arrived. Despite the numerous “security checks” that your agents require before even engaging in dialogue, they could provide no more information than what I could get from the UIF website without even logging in. All the phone calls probably cost me more in airtime than the payout that I was expecting.

I am not sure what the purpose of your company is in the UIF value chain, but it seems to simply be nothing more than a mechanism to extract more cash from government than what is already being bled to the regular theft and looting. In fact, if the operation was left to regular government officials, it couldn’t possibly be less effective or efficient than the service that you provide.

As I mentioned in one of the emails that I sent to the call centre, I do not expect an actual reply, but I think you should know about the contribution you make to the insane stress levels of the unemployed in South Africa!

I see that this company does not respond to reviews and the email address on their website doesn't work but I feel better about having vented.