CS
Carl S
Active since Jul 2021
5
Reviews
0
Industries
Reviews
5 reviews25 months ago
Zero Service
Although my query is resolved, I would like to point out that it took 3 months for you to answer a simple query. I made my first enquiry in January via the UIF call centre and eventually, after being forced to be very emphatic with a supervisor (it seems like supervisors are very scarce or scared to deal with issues), being hung up on numerous times and I can only assume being **** to on many occasions, I eventually received an actual reply. Although the reply was impersonal and uncaring in the extreme, at least it eventually arrived. Despite the numerous “security checks” that your agents require before even engaging in dialogue, they could provide no more information than what I could get from the UIF website without even logging in. All the phone calls probably cost me more in airtime than the payout that I was expecting. I am not sure what the purpose of your company is in the UIF value chain, but it seems to simply be nothing more than a mechanism to extract more cash from government than what is already being bled to the regular theft and looting. In fact, if the operation was left to regular government officials, it couldn’t possibly be less effective or efficient than the service that you provide. As I mentioned in one of the emails that I sent to the call centre, I do not expect an actual reply, but I think you should know about the contribution you make to the insane stress levels of the unemployed in South Africa! I see that this company does not respond to reviews and the email address on their website doesn't work but I feel better about having vented.
0 replies
36 months ago
Mauirice has given m...
Mauirice has given me good service but responses given were not relevant to the reason for the initial increase in premium that I was notified of.
53 replies
39 months ago
City of Cape Town Excellence - Electricity Department
At 21h33 on 5 January 2022 I registered a electricity fault for a private residence with the City of Cape Town's call center. I immediately received an SMS that the request was registered and was expecting service the following day as it was already late at night. 5 minutes later I received another SMS confirming that the request had been assigned. Just after midnight a team led by Kenneth arrived and fixed the problem which had to do with a connection outside the property being physically disrupted due to the pre-paid meter having been allowed to reach zero. Although I am still confused about the technicalities, I cannot sufficiently express how surprised I was that the problem, which needed a physical call-out, was resolved in under 3 hours. Although I have already thanked the city via the call center, I felt I need to make this public. Thank you to Kenneth, your team and the City of Cape Town for the excellent service!
56 replies
41 months ago
Friendly and appropriate service
I was just retrenched and wanted to cancel my policy. I was unaware of a benefit covering my premiums for 6 months which I was immediately informed of and am pleased to enjoy the same coverage for the immediate future. The agent was also empathetic, friendly and knowledgeable.
132 replies
58 months ago
Home Loan Terms and Conditions - NO ONE KNOWS THEM!
Is anyone able to tell me if there is a way to contact a PERSON at standard bank that has decision making ability or someone that actually knows the terms and conditions of a home loan well enough to explain some wording in those terms. I have had no joy from any of the call centre numbers. The Paarl branch where I made a query din't bother giving me any feedback when I lodged a query with them and the so-called contact us channels listed on the website are about as useful as a chocolate teapot - no one calls you back. I am really frustrated by being shunted from department to department and not getting an answer.
106 replies
Review Distribution
5 Star
2 (40%)
4 Star
1 (20%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (40%)