Altra running shoe disappointment

Disappointed with Atlas Running Shoes

After using Asics running shoes, I decided to try Atlas Running shoes, and I deeply regret the decision. The quality is shockingly poor. Immediately after purchasing a pair, I noticed defects that required me to request a replacement.

Unfortunately, the replacement pair exhibited the same issues, which were clear signs of subpar materials and construction.

When I contacted MountCo customer service for a resolution, I had to wait nearly a month, only to have my concerns dismissed. They claimed the issues were not related to quality, which was incredibly frustrating, especially after experiencing the same defect twice.

To add to the frustration, the owner responded to my review stating that I was outside of the warranty period, which was completely false. I was well within the warranty dates, but the drawn-out response time from MountCo meant their so-called warranty had "expired" by the time they addressed my concern. This feels like an intentional tactic to avoid honoring their warranty, creating unrealistic terms that do not reflect the actual timeline.

It’s disappointing that a brand marketed as high-performance doesn’t take responsibility for their product quality or offer honest customer service. I would not recommend Atlas Running shoes to anyone who values durability or accountability. Save your money and invest in a more trustworthy brand.