Double Debit Order!

We took out a new contract with Altron Document Solution. Our debit order went off double!!! We are exstremely frustrated and angry as now all off a sudden no one can tell us when we will be getting our money back!! The agent is always so quick to get the deal but at the end of the day the client is pulling on the shortest end!!! Now we must make calls and get in touch with them to ask when will we be getting our money!!! 🤬. Nobody can give us an answer!!! It is our money!! We want our money back ASAP!!!