Alutrellis
1.7|3 reviews
JS
Janine S
1 reviews | Active since Member
28 Jul 2015, 11:55
Alutrellis - Pathetic service and no feedback
I received a quote from Alutrellis and was told that once I pay the deposit, installation will take place within 7 - 10 days. Well, the deposit was paid on the 8th of July 2015 and to date I am still awaiting installation. After the 10 day period I was still not contacted and had to constantly follow up with Diane to find out when installation will be taking place. She finally assured me that it would be done on the 27th of July (almost 3 weeks later) at 1pm. Needless to say, 1pm came and 1pm went and they were a no show. I followed up again only to be told that the gate had apparently been ordered in the wrong colour (idiots) and I will have to wait. AGAIN! (this after I told her that I am bringing a baby home on the 28th of July and she had assured me that installation would take place before then) I have again attempted to contact her again to try and finalise when the installation will take place but they have not gotten back to me at all. They do not follow up, do not keep in contact with the customer, do not provide feedback etc, they just take your money and basically disappear. I paid about an R11 000 deposit, I WOULD LIKE A REFUND AS THEIR SERVICE IS APPALLING!
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Replies (75)Alutrellis's replyOfficial
28 Jul 2015, 13:28Hello Jenny 080,
Dear Jenny,
You are not our client and have asked Hello Peter to please remove the report.
An order has been placed and paid for by Maree and it would seem there may be miss communication between yourself and Maree.
Installation was set for Wednesday29/7/2015
Maree then asked we try and install Monday the 27//7/2015. We moved our schedule around and worked in on Saturday to accommodate Maree unfortunately we received a few orders from the factory with the incorrect colours.
I immediately called Maree.
We are installing on Thursday 29/7/2015 a day later than the set installation time and 14 days since the deposit was paid for. I have communicated daily with Maree since the 21/7/2015.
Dear Jenny,
You are not our client and have asked Hello Peter to please remove the report.
An order has been placed and paid for by Maree and it would seem there may be miss communication between yourself and Maree.
Installation was set for Wednesday29/7/2015
Maree then asked we try and install Monday the 27//7/2015. We moved our schedule around and worked in on Saturday to accommodate Maree unfortunately we received a few orders from the factory with the incorrect colours.
I immediately called Maree.
We are installing on Thursday 29/7/2015 a day later than the set installation time and 14 days since the deposit was paid for. I have communicated daily with Maree since the 21/7/2015.
Best regards,
Alutrellis's reply28 Jul 2015, 13:28
Official
Hello Jenny 080,
Dear Jenny,
You are not our client and have asked Hello Peter to please remove the report.
An order has been placed and paid for by Maree and it would seem there may be miss communication between yourself and Maree.
Installation was set for Wednesday29/7/2015
Maree then asked we try and install Monday the 27//7/2015. We moved our schedule around and worked in on Saturday to accommodate Maree unfortunately we received a few orders from the factory with the incorrect colours.
I immediately called Maree.
We are installing on Thursday 29/7/2015 a day later than the set installation time and 14 days since the deposit was paid for. I have communicated daily with Maree since the 21/7/2015.
Dear Jenny,
You are not our client and have asked Hello Peter to please remove the report.
An order has been placed and paid for by Maree and it would seem there may be miss communication between yourself and Maree.
Installation was set for Wednesday29/7/2015
Maree then asked we try and install Monday the 27//7/2015. We moved our schedule around and worked in on Saturday to accommodate Maree unfortunately we received a few orders from the factory with the incorrect colours.
I immediately called Maree.
We are installing on Thursday 29/7/2015 a day later than the set installation time and 14 days since the deposit was paid for. I have communicated daily with Maree since the 21/7/2015.
Best regards,