A
Alutrellis
Unclaimed Business
A
Performance(last 12 months):
Ranked In Security
#8NPS Score
0Unlikely
Ranking
#8
in Security
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCP
Clinton P
1 reviews | Active since Jan 2020
1 May 2016, 11:10
Don't Use Alutrellis
<p>On 24 July 2014 ** of Alu-Trellis came to my residence to give me a quote for burglar bars and security gates. The quote was amended as the security gate for the front door was larger than initially quoted. I also did not have a problem paying the difference as **** made sense of the situation. The gates and burglar bars were completed late August 2014 after many arguments with Brent (the installer) as he had many excuses for taking his time to complete the above-mentioned. In February 2016 I noticed the (x) flints were corroding and breaking off so I contacted *** via whatsapp. She told me to contact the supplier via email which I did. After many emails with ****and Brent, arrangements were made to remove the gate on 2 April 2016 (Saturday) at 10am, he sent me a message at 1pm that day saying that he is unable to remove the gate. He then said he would make a plan to remove the gate the Sunday (3 April 2016), he also did not show up nor did he let me know. I then handed the matter over to the lawyers where they were liaising with Brent to find out when he would remove the gate for repairs. Arrangements were then made for Saturday (23 April 2016) at 0830am. I sent Brent an sms on Friday (22 April 2016) with my unit number and home telephone number. According to Brent he tried contacted me on Saturday morning to find out who will be at home and who will open the gate for their workers, even though he was aware arrangements were made for someone to be at home. He did not show up again and at 1035am I called Brent to find out what was happening. He told me he tried contacting me and since there was no response he sent his guys away. I then asked him when he would remove the gate; he said he would do it during the week. I mentioned to him if that is the case then he would have to reimburse me as I would have to take leave from work. He then told me I should not speak to him like a child and he hung up. On their website (www.alutrellis.capetown), they say that their gates come with a 10 year anti-corrosion guarantee; however mine started corroding before 2 years. They also state that all gates are insurance approved, however since my gate is in the condition it is I am sure that would not be the case. The pic that is attached was when I noticed it corroding in Feb. It looks much worse now.</p>
Helpful (0)
|Replies (0)CP
Clinton P
1 reviews | Active since Jan 2020
1 May 2016, 11:10
Don't Use Alutrellis
<p>On 24 July 2014 ** of Alu-Trellis came to my residence to give me a quote for burglar bars and security gates. The quote was amended as the security gate for the front door was larger than initially quoted. I also did not have a problem paying the difference as **** made sense of the situation. The gates and burglar bars were completed late August 2014 after many arguments with Brent (the installer) as he had many excuses for taking his time to complete the above-mentioned. In February 2016 I noticed the (x) flints were corroding and breaking off so I contacted *** via whatsapp. She told me to contact the supplier via email which I did. After many emails with ****and Brent, arrangements were made to remove the gate on 2 April 2016 (Saturday) at 10am, he sent me a message at 1pm that day saying that he is unable to remove the gate. He then said he would make a plan to remove the gate the Sunday (3 April 2016), he also did not show up nor did he let me know. I then handed the matter over to the lawyers where they were liaising with Brent to find out when he would remove the gate for repairs. Arrangements were then made for Saturday (23 April 2016) at 0830am. I sent Brent an sms on Friday (22 April 2016) with my unit number and home telephone number. According to Brent he tried contacted me on Saturday morning to find out who will be at home and who will open the gate for their workers, even though he was aware arrangements were made for someone to be at home. He did not show up again and at 1035am I called Brent to find out what was happening. He told me he tried contacting me and since there was no response he sent his guys away. I then asked him when he would remove the gate; he said he would do it during the week. I mentioned to him if that is the case then he would have to reimburse me as I would have to take leave from work. He then told me I should not speak to him like a child and he hung up. On their website (www.alutrellis.capetown), they say that their gates come with a 10 year anti-corrosion guarantee; however mine started corroding before 2 years. They also state that all gates are insurance approved, however since my gate is in the condition it is I am sure that would not be the case. The pic that is attached was when I noticed it corroding in Feb. It looks much worse now.</p>
0
Replies (0)GK
GRACE K
1 reviews | Active since Jan 2020
5 Nov 2015, 08:35
STOCK
I am a supplier to Alu Trellis in Table View - I previously was a client.<br> Diane ordered retractable gates from my warehouse.<br> She accepts payments from her clients but does not pay the suppliers.<br> This is the same modus operandi she uses with customer whereby she accepts deposits from clients and never delivers now she orders stock from suppliers, pays a small deposit and when it comes to payment time then she alleges that the client is not happy with the gates.<br> I have been in contact with a few of her clients and they were all happy and made full payment to Alu Trellis<br>
Helpful (0)
|Replies (0)GK
GRACE K
1 reviews | Active since Jan 2020
5 Nov 2015, 08:35
STOCK
I am a supplier to Alu Trellis in Table View - I previously was a client.<br> Diane ordered retractable gates from my warehouse.<br> She accepts payments from her clients but does not pay the suppliers.<br> This is the same modus operandi she uses with customer whereby she accepts deposits from clients and never delivers now she orders stock from suppliers, pays a small deposit and when it comes to payment time then she alleges that the client is not happy with the gates.<br> I have been in contact with a few of her clients and they were all happy and made full payment to Alu Trellis<br>
0
Replies (0)JS
Janine S
1 reviews | Active since Jan 2020
28 Jul 2015, 11:55
Alutrellis - Pathetic service and no feedback
I received a quote from Alutrellis and was told that once I pay the deposit, installation will take place within 7 - 10 days. Well, the deposit was paid on the 8th of July 2015 and to date I am still awaiting installation. After the 10 day period I was still not contacted and had to constantly follow up with Diane to find out when installation will be taking place. She finally assured me that it would be done on the 27th of July (almost 3 weeks later) at 1pm. Needless to say, 1pm came and 1pm went and they were a no show. I followed up again only to be told that the gate had apparently been ordered in the wrong colour (idiots) and I will have to wait. AGAIN! (this after I told her that I am bringing a baby home on the 28th of July and she had assured me that installation would take place before then) I have again attempted to contact her again to try and finalise when the installation will take place but they have not gotten back to me at all. They do not follow up, do not keep in contact with the customer, do not provide feedback etc, they just take your money and basically disappear. I paid about an R11 000 deposit, I WOULD LIKE A REFUND AS THEIR SERVICE IS APPALLING!
Helpful (0)
|Replies (0)JS
Janine S
1 reviews | Active since Jan 2020
28 Jul 2015, 11:55
Alutrellis - Pathetic service and no feedback
I received a quote from Alutrellis and was told that once I pay the deposit, installation will take place within 7 - 10 days. Well, the deposit was paid on the 8th of July 2015 and to date I am still awaiting installation. After the 10 day period I was still not contacted and had to constantly follow up with Diane to find out when installation will be taking place. She finally assured me that it would be done on the 27th of July (almost 3 weeks later) at 1pm. Needless to say, 1pm came and 1pm went and they were a no show. I followed up again only to be told that the gate had apparently been ordered in the wrong colour (idiots) and I will have to wait. AGAIN! (this after I told her that I am bringing a baby home on the 28th of July and she had assured me that installation would take place before then) I have again attempted to contact her again to try and finalise when the installation will take place but they have not gotten back to me at all. They do not follow up, do not keep in contact with the customer, do not provide feedback etc, they just take your money and basically disappear. I paid about an R11 000 deposit, I WOULD LIKE A REFUND AS THEIR SERVICE IS APPALLING!
0
Replies (0)