Alva Let Me Down and no response from support

I purchased an Alva camping gas geyser in November 2023, for use when camping and when there are water interruptions at home. The geyser stopped working (no flame ignition) about a month ago, I had a look to see if there was possibly dust or any obvious obstruction but couldn’t find anything. We booked the gas geyser in with Alva in Woodmead on the 15th July 2025 and explained that we would need it for a water shutdown and camping weekend, but have not had any feedback to date (29 July). I’ve tried calling the number provided on the book in slip, there’s no answer. I’ve called the office number and left messages for the person responsible, as well as other parties that could possibly assist, but no answer or returned calls there either. I’ve submitted an online query via the Alva website and sent emails (which I received read receipts from Tracy Theunissen) but still no response from Alva.

I’ve purchased several Alva products over the last few years (a gas braai, 2 x patio heaters, an interior heater and a camping geyser) and the quality of the products has been sadly deteriorating over time with each purchase, with all the items failing within a period of two to three years, the camping gas heater most recently, only lasting one and a half years. My Megamaster gas braai from about 15 years ago is still going strong, and the Weber Q series I use for camping is still great after 4 years of use. I see Cadac now do a similar camping geyser.

Sorry Alva, your products can’t be trusted any more, I’ll make another plan with a more reliable brand.