JM
Jacques M
Active since Mar 2009
5
Reviews
0
Industries
Reviews
5 reviews9 months ago
Alva Let Me Down and no response from support
I purchased an Alva camping gas geyser in November 2023, for use when camping and when there are water interruptions at home. The geyser stopped working (no flame ignition) about a month ago, I had a look to see if there was possibly dust or any obvious obstruction but couldn’t find anything. We booked the gas geyser in with Alva in Woodmead on the 15th July 2025 and explained that we would need it for a water shutdown and camping weekend, but have not had any feedback to date (29 July). I’ve tried calling the number provided on the book in slip, there’s no answer. I’ve called the office number and left messages for the person responsible, as well as other parties that could possibly assist, but no answer or returned calls there either. I’ve submitted an online query via the Alva website and sent emails (which I received read receipts from Tracy Theunissen) but still no response from Alva. I’ve purchased several Alva products over the last few years (a gas braai, 2 x patio heaters, an interior heater and a camping geyser) and the quality of the products has been sadly deteriorating over time with each purchase, with all the items failing within a period of two to three years, the camping gas heater most recently, only lasting one and a half years. My Megamaster gas braai from about 15 years ago is still going strong, and the Weber Q series I use for camping is still great after 4 years of use. I see Cadac now do a similar camping geyser. Sorry Alva, your products can’t be trusted any more, I’ll make another plan with a more reliable brand.
0 replies
9 months ago
Unauthorised debit orders on our account
We have been trying to stop an unauthorised debit order on account for almost a year. Kaelo do not provide a copy of the mandate and do not assist without the policy holder or intermediary details, which we don't have. Our bank, ABSA, is unable or unwilling to assist in stopping the debit order. Our most recent reference 10897502. Hopefully going social on this will assist in resolving the matter.
109 replies
38 months ago
Warning! Do not use Francois du Plessis Kitchen & BIC
During 2022 we were shopping to upgrade our kitchen and were contacted by Francois du Plessis of Francois du Plessis kitchen and BIC who came to our house to provide a quote after submitting a request online via bark.com. Francois came to our house in late November 2022 to take measurements and find out our requirements. Francois had some challenges drawing up the plans on his laptop and eventually we received drawings and a quote number 099. Over the next two months, Francois and his wife Vanessa sent photo’s of work they had done and were busy with, which convinced us they could do the job. They would also regularly follow up and would communicate deadlines to start the work, based on time frames from their suppliers. The quotation was for removal and replacement of the old kitchen cupboards and tiles, as well as removal and replacement of the windows in the kitchen, and totaled R67 000 with a deposit of R47000 required, and the balance of R20 000 to be paid on completion. Francois confirmed a 21 day lead time for the kitchen installation. On 31 January, we decided to proceed with the kitchen and paid the deposit of R47 000 into their FNB account as indicated on the quotation. On 1 February, Francois sent a WhatsApp to confirm the order and on February 6 we received a WhatsApp voice note update that the doors and panels will be ready on 22 February, and that he would start on Monday 20 February to strip the kitchen and install the new windows. They would then start installing the kitchen cupboards on Wednesday 22 February, and aim to complete the kitchen installation on the weekend of the 25th February, but should there be any complications by the latest, Tuesday 28th the installation should be complete. There was no further communication from Francois, we were expecting him to start on the 20th February, and on the 27th February I requested an update, as I was concerned about our kitchen installation and cupboards installation. Francois called me and explained that he was finishing up another job and would start on the 1st March, He stated that he was still having challenges with his phone, and I responded that as a business, he should make sure he is able to communicate with his customers, especially when there are changes to arrangements. Francois did not arrive to start the work as he had arranged, and I followed up again on the 6th March On the 7th March Francois indicated that there were delays and that he would start on the 8th of March. Francois did not arrive on Wednesday 8th March and by 8pm that evening, I had not heard from him. I then sent a WhatsApp message cancelling the sale for the kitchen installation and requested that the deposit be refunded by the latest Friday 10 March 2023 at 3pm to Vanessa and Francois. I tried calling Francois, but the calls went unanswered, and there was no response to my WhatsApp messages from Francois or Vanessa. I am concerned that we have been defrauded and that Francois and Vanessa knowingly took the deposit payment from us with no intention of installing the new kitchen and cupboards as they had quoted. They are also not responding to my cancellation and refund request. I want them to refund the deposit, as they have not installed the kitchen and are not responding to our communications.
0 replies
128 months ago
Where is my Refund?
I cancelled my DSTV in August, but the debit order still went through. I noticed that DSTV was still active during September, called to confirm my cancellation, and was told that a \system error"had caused the subscription to be activated again. I cancelled"
0 replies
135 months ago
Harmful Unethical business
Our company received a phone call from Trudon and we declined a paid listing in the telephone directory. We then later found that the directory listing had been added to our Telkom bill. When enquiring with Trudon, they replayed the telephone conversation where the listing was declined. <br> <br> The service could not be cancelled telephonically and I had to send an email to cancel the service which had been declined. No response has been received, other than an acknowledgement of receipt of the email. <br> <br> I then contacted Trudon telephonically again and confirmed with an employee, Sandra Govender that the service had been cancelled and our company will be refunded. When checking our Telkom bill this month, we are still being billed for a service that we did not request, and have not been refunded.<br> <br> My concerns are:<br> 1. A service that was clearly declined was billed for<br> 2. That the administrative burden of cancellation must be borne by me for a service that was not requested.<br> 3. That the cancellation, confirmed by Trudon, has not been effected.<br> 4. Should ASG not pay for the service, Telkom threaten to suspend the account, which I feel amounts to blackmail.<br> <br> Will also take it up with the DTI
76 replies
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4 Star
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3 Star
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2 Star
2 (40%)
1 Star
3 (60%)