

Always Connect
Based on recent customer reviews, Always Connect receives polarized feedback. Positive experiences frequently highlight individual agents such as Masana, Slindile, Nikitah, and Kayleen, who are praised for their patience, professionalism, and willingness to resolve cancellation and refund requests. However, a recurring negative theme involves unauthorized or unexplained debit orders debiting customers' bank accounts for services they never received or used. Affected customers report difficulty reaching support, with calls being dropped and frustrating refund processes requiring bank statements before cancellation can proceed.
Replied to 22% of negative reviews
Reply time on negative reviews: 452 hours 59 min
TrustIndex
0
Ranking
#36
in Internet & Telecoms
Avg Reply
452h 59m
NPS Score
-80
Recommended: Unlikely
Replied to 22% of negative reviews
Reply time on negative reviews: 452 hours 59 min
Jun '25 - May '26
Based on recent customer reviews, Always Connect receives polarized feedback. Positive experiences frequently highlight individual agents such as Masana, Slindile, Nikitah, and Kayleen, who are praised for their patience, professionalism, and willingness to resolve cancellation and refund requests. However, a recurring negative theme involves unauthorized or unexplained debit orders debiting customers' bank accounts for services they never received or used. Affected customers report difficulty reaching support, with calls being dropped and frustrating refund processes requiring bank statements before cancellation can proceed.
Always Connect has a TrustIndex of 0 out of 10 on Hellopeter, based on 21 reviews in the last 12 months. They reply to 22% of negative reviews, typically within 452 hours 59 min. Hellopeter has tracked Always Connect across 111 total reviews. How is the TrustIndex calculated? →
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
After reopening my Capitec account, I noticed that there is a mandatory debit order. I contacted Always Connect, being very angry (as anyone would be) after seeing that money is going out of your account you did not authorize. I supp**** Always Connect with my details and we're indeed informed that no details are on there system, how then is there a mandatory debit order??? I was angry and did swear🫢🫢 but who wouldn't. The phone was then dropped in my ear and since then they answer and drop when they see my nr. This is totally unacceptable and I would like assistance to get answers from Always Connect
1 reviews | Active since Jan 2020
After reopening my Capitec account, I noticed that there is a mandatory debit order. I contacted Always Connect, being very angry (as anyone would be) after seeing that money is going out of your account you did not authorize. I supp**** Always Connect with my details and we're indeed informed that no details are on there system, how then is there a mandatory debit order??? I was angry and did swear🫢🫢 but who wouldn't. The phone was then dropped in my ear and since then they answer and drop when they see my nr. This is totally unacceptable and I would like assistance to get answers from Always Connect
1 reviews | Active since Jan 2020
Masana did help to cancel this debit order that had been debiting me for a long time
1 reviews | Active since Jan 2020
Masana did help to cancel this debit order that had been debiting me for a long time
1 reviews | Active since Jan 2020
After a horror experience and emotional termoil with the company…An Agent by the name of Nikitah helped me out with respect and dignity she made sure that i ak clearified and that i am satisfied with the service…i rate her a 5 star ⭐️⭐️⭐️⭐️⭐️
1 reviews | Active since Jan 2020
After a horror experience and emotional termoil with the company…An Agent by the name of Nikitah helped me out with respect and dignity she made sure that i ak clearified and that i am satisfied with the service…i rate her a 5 star ⭐️⭐️⭐️⭐️⭐️
© Copyright 2026 hellopeter.com and its affiliates. All rights reserved.