Always Connect
Claimed Business
Always Connect
Claimed Business
21 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Always Connect receives polarized feedback. Positive experiences frequently highlight individual agents such as Masana, Slindile, Nikitah, and Kayleen, who are praised for their patience, professionalism, and willingness to resolve cancellation and refund requests. However, a recurring negative theme involves unauthorized or unexplained debit orders debiting customers' bank accounts for services they never received or used. Affected customers report difficulty reaching support, with calls being dropped and frustrating refund processes requiring bank statements before cancellation can proceed.
Performance(last 12 months):
0Trustindex Rating
#36Ranked In Internet & Telecoms
452h 59mReply Time
-80 NPSUnlikely
Replied to 22% of negative reviews
Reply time on negative reviews: 452 hours 59 min
TrustIndex
0
Ranking
#36
in Internet & Telecoms
Avg Reply
452h 59m
NPS Score
-80
Recommended: Unlikely
Replied to 22% of negative reviews
Reply time on negative reviews: 452 hours 59 min
Review Distribution
3.3|21 Reviews
Jun '25 - May '26
5(63.2%)
4(0%)
3(0%)
2(0%)
1(36.8%)
5(63.2%)
4(0%)
3(0%)
2(0%)
1(36.8%)
Frequently Asked Questions About Always Connect
Based on recent customer reviews, Always Connect receives polarized feedback. Positive experiences frequently highlight individual agents such as Masana, Slindile, Nikitah, and Kayleen, who are praised for their patience, professionalism, and willingness to resolve cancellation and refund requests. However, a recurring negative theme involves unauthorized or unexplained debit orders debiting customers' bank accounts for services they never received or used. Affected customers report difficulty reaching support, with calls being dropped and frustrating refund processes requiring bank statements before cancellation can proceed.
Always Connect has a TrustIndex of 0 out of 10 on Hellopeter, based on 21 reviews in the last 12 months. They reply to 22% of negative reviews, typically within 452 hours 59 min. Hellopeter has tracked Always Connect across 111 total reviews. How is the TrustIndex calculated? →
Recent reviews (21)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceDD
DM
NN
JD
Jaun-Piere Domoney
1 reviews | Active since Jan 2020
12 Dec 2025, 14:42
Very angry NOT Client
After reopening my Capitec account, I noticed that there is a mandatory debit order. I contacted Always Connect, being very angry (as anyone would be) after seeing that money is going out of your account you did not authorize. I supp**** Always Connect with my details and we're indeed informed that no details are on there system, how then is there a mandatory debit order??? I was angry and did swear🫢🫢 but who wouldn't. The phone was then dropped in my ear and since then they answer and drop when they see my nr. This is totally unacceptable and I would like assistance to get answers from Always Connect
Helpful (0)
|Replies (0)JD
Jaun-Piere Domoney
1 reviews | Active since Jan 2020
12 Dec 2025, 14:42
Very angry NOT Client
After reopening my Capitec account, I noticed that there is a mandatory debit order. I contacted Always Connect, being very angry (as anyone would be) after seeing that money is going out of your account you did not authorize. I supp**** Always Connect with my details and we're indeed informed that no details are on there system, how then is there a mandatory debit order??? I was angry and did swear🫢🫢 but who wouldn't. The phone was then dropped in my ear and since then they answer and drop when they see my nr. This is totally unacceptable and I would like assistance to get answers from Always Connect
0
Replies (0)CN
Constance N
1 reviews | Active since Jan 2020
11 Dec 2025, 10:18
Masana did help to cancel this debit order that had been debiting me for a long time
Masana did help to cancel this debit order that had been debiting me for a long time
Helpful (0)
|Replies (0)CN
Constance N
1 reviews | Active since Jan 2020
11 Dec 2025, 10:18
Masana did help to cancel this debit order that had been debiting me for a long time
Masana did help to cancel this debit order that had been debiting me for a long time
0
Replies (0)CM
ML
Mahlatse L
1 reviews | Active since Jan 2020
1 Dec 2025, 12:36
Great service from a great agent
After a horror experience and emotional termoil with the company…An Agent by the name of Nikitah helped me out with respect and dignity she made sure that i ak clearified and that i am satisfied with the service…i rate her a 5 star ⭐️⭐️⭐️⭐️⭐️
Helpful (0)
|Replies (0)ML
Mahlatse L
1 reviews | Active since Jan 2020
1 Dec 2025, 12:36
Great service from a great agent
After a horror experience and emotional termoil with the company…An Agent by the name of Nikitah helped me out with respect and dignity she made sure that i ak clearified and that i am satisfied with the service…i rate her a 5 star ⭐️⭐️⭐️⭐️⭐️
0
Replies (0)