Always Connect
Claimed Business
|4.2|12 Reviews (last 12 months)|This business does not respond to reviews
Always Connect
Claimed Business
|4.2
12 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Always Connect receives sharply divided feedback that reflects a tale of two experiences. Customers consistently praise individual agents by name, highlighting kind, patient, and professional assistance particularly around resolving debit order disputes and cancellations. However, a recurring theme is frustration with unauthorised debit orders, with customers reporting that funds are deducted for services they claim they never signed up for or used. Several reviewers also mention difficulties reaching the company, describing dropped calls and unresponsive support when escalating billing concerns.
Performance(last 12 months):
Trustindex Rating
4.8NPS Score
-100Unlikely
TrustIndex
4.8
NPS Score
-100
Recommended: Unlikely
Review Distribution
4.2|12 Reviews
Sep '25 - Aug '26
Recent reviews (12)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Antoinette
1 reviews | Active since Nov 2024
26 May 2026, 00:51
Rakalani at always connect
A very huge thanks to Rakalani for her excellent service and friendliness today. Thank you for going the extra mile to help solve my problem today, much appreciated
Helpful (0)
|Replies (0)A
Antoinette
1 reviews | Active since Nov 2024
26 May 2026, 00:51
Rakalani at always connect
A very huge thanks to Rakalani for her excellent service and friendliness today. Thank you for going the extra mile to help solve my problem today, much appreciated
0
Replies (0)AM
LM
Lebogang M
1 reviews | Active since May 2026
6 May 2026, 10:42
Always connect
Mbali Mofoleng Always connect was kind and courteous oooooooooooooo 0000
Helpful (0)
|Replies (0)LM
Lebogang M
1 reviews | Active since May 2026
6 May 2026, 10:42
Always connect
Mbali Mofoleng Always connect was kind and courteous oooooooooooooo 0000
0
Replies (0)DD
DM
JD
Jaun-Piere Domoney
1 reviews | Active since Dec 2025
12 Dec 2025, 16:42
Very angry NOT Client
After reopening my Capitec account, I noticed that there is a mandatory debit order. I contacted Always Connect, being very angry (as anyone would be) after seeing that money is going out of your account you did not authorize. I supp**** Always Connect with my details and we're indeed informed that no details are on there system, how then is there a mandatory debit order??? I was angry and did swear🫢🫢 but who wouldn't. The phone was then dropped in my ear and since then they answer and drop when they see my nr. This is totally unacceptable and I would like assistance to get answers from Always Connect
Helpful (0)
|Replies (1)JD
Jaun-Piere Domoney
1 reviews | Active since Dec 2025
12 Dec 2025, 16:42
Very angry NOT Client
After reopening my Capitec account, I noticed that there is a mandatory debit order. I contacted Always Connect, being very angry (as anyone would be) after seeing that money is going out of your account you did not authorize. I supp**** Always Connect with my details and we're indeed informed that no details are on there system, how then is there a mandatory debit order??? I was angry and did swear🫢🫢 but who wouldn't. The phone was then dropped in my ear and since then they answer and drop when they see my nr. This is totally unacceptable and I would like assistance to get answers from Always Connect
0
Replies (1)CN
Constance N
1 reviews | Active since Dec 2025
11 Dec 2025, 12:18
Masana did help to cancel this debit order that had been debiting me for a long time
Masana did help to cancel this debit order that had been debiting me for a long time
Helpful (0)
|Replies (0)CN
Constance N
1 reviews | Active since Dec 2025
11 Dec 2025, 12:18
Masana did help to cancel this debit order that had been debiting me for a long time
Masana did help to cancel this debit order that had been debiting me for a long time
0
Replies (0)