Damaged my personal belongings

We went to the Upstairs Day Spa at the Emerald Casino in November, while have the treatments done we were asked to wait for the pool area before we move to the next treatment room. While we were waiting at the pool, the staff moved our personal belongings WITHOUT our permission, we had phones, money and jewelry. We were not told that our good would be moved, they had dropped my brand new iPhone 5s, my screen, the chassis and the lock button was damaged. While we moved to the next treatment room we were advised that there was a small accident.Spoke to the Manager of the day spa & they insisted they pay for the repairs.Once I was back in home I had the phone assessed & the extent of the damage was not know until it was assessed.I then contacted Lorette to discuss & come to a conclusion, in the interim I approached my private insurer & we processed a recovery claim. Upstairs Day Spa was not even willing to settle my excess. I've not heard anything from Lorette from the Day Spa which is highly unacceptable as they are not willing to take responsibility for their actions!Highly disappointed in this regard!