AlwaysOn is NeverOn

This service simply does not work for me so it is a complete time waster. I logged a query on the website a few days agao as it wasn't working. Nothing was done so Icalled support this morning after 6 and went through an extended process of trying to connect, with support. Eventually the support person said he would call back. 45 minutes later there was no call so I tried again. My earlier ticket had been closed as 'connected successfully' (definitely untrue) so I gave up. The support person wanted me to start again, so I basically gave up. Rather waste time posting a warning to others.