Trash Service

I paced an order for for 4 textbooks on the 5th of January 2024. The last update on the website was on the 7th and since there has been silence.

So last week Thursday 25 January I sent a query on the company's website. After waiting almost all day for a response I then called and there was no answer. I then tried calling again on Friday the 26th of January and this time there was an answer. I asked what was the delay and I was told one of the books is still being printed so then I asked if we cannot separate the orders as my child is now being impacted at school. I was willing to pay the really really high shipping cost just so at least I only have one book delayed the lady that I spoke to agreed and asked to send her an email with what we discussed. Since then it's been silence. I sent a follow up email yesterday and still nothing.

The is truly the worst service I have ever received. Highly disappointed in this company.