Amarex in cahoots with Postnet Mall of the South stole my items!!!

I couriered an iPhone 13 and a blanket on Friday 4 July 2025 and between Amarex and Postnet none can confirm what happened to my items as it is full seven days today no one can trace my parcel!! I am livid, ********ity and theft has been normalised that this matter is not being taken with urgency it deserves!!! I’m yet to see an update from Chantelle Coetzee, CRM Executive since Wednesday. I want my items back and compensation for this loss and unnecessary stress I am being caused.