NT
Nompumelelo T
Active since Feb 2013
5
Reviews
0
Industries
Reviews
5 reviews9 months ago
Aramex in cahoots with Postnet to ***** parcels!!!!!
Aramex in cahoots with Postnet Mall of the South stole my items!!! I couriered an iPhone 13 and a blanket on Friday 4 July 2025 and between Amarex and Postnet none can confirm what happened to my items as it is full seven days today no one can trace my parcel!! I am livid, ********ity and theft has been normalised that this matter is not being taken with urgency it deserves!!! I’m yet to see an update from Chantelle Coetzee, CRM Executive since Wednesday. I want my items back and compensation for this loss and unnecessary stress I am being caused.
0 replies
9 months ago
Amarex in cahoots with Postnet Mall of the South stole my items!!!
I couriered an iPhone 13 and a blanket on Friday 4 July 2025 and between Amarex and Postnet none can confirm what happened to my items as it is full seven days today no one can trace my parcel!! I am livid, ********ity and theft has been normalised that this matter is not being taken with urgency it deserves!!! I’m yet to see an update from Chantelle Coetzee, CRM Executive since Wednesday. I want my items back and compensation for this loss and unnecessary stress I am being caused.
0 replies
9 months ago
Postnet Mall of the South stole my blanket and new phone!!!
I couriered two items, a winter blanket and a brand new iPhone 13 still in a box through Postnet Mall of the South on Friday 4 July 2025 around 17:00. Nomusa was my assistant. I had a guy feeling of just not trusting her but she assured me that my item is safe for economy courier. As i started tracking following Tuesday, my item never moved from being collected by Amarex. Today is 11 July and my item cannot be located. I had to endure nonchalant arrogant assistant from Wednesday he put me on hold twice when i called to do a follow up. Today i am told they are still waiting for a Manager to review surveillance cameras— no sense of urgency at all. The way the staff is so desensitised on my losses is shocking, it’s almost like it’s normal and they rush to tell that i can claim. The phone is on a Vodacom contract and I will have to pay for a phone that is not in my use.
0 replies
12 months ago
***** and incorrect billing on my Account
I have a long standing cellphone and laptop contract with Vodacom. I’m January 2025 I received an invoice and statement which indicated that a fibre to the home was added into my account. This changed my repayment from R1600 to R2010. I have no knowledge of this and disputed. I was advised to make a police report and submit to their ***** department. This I was asked to do twice and got different ref numbers. I got a response and I was assured that my billing will be corrected. This never happened. Following month, a new statement came and it still reflected this line and now a new cellphone gadget and new number was added into my account. I then changed a debit order and opted to do EFTs payment of my correct amount which I acknowledge R1600. I further escalated this by doing a walk in at VodaWorld in Midrand on the 7th March 2025. I was assured that my matter will be dealt with within 7days as it’s a matter of ***** unit confirming to Accounts the ***** and for Accounts to ratify. I did a second walk in on 20 March 2025 and still the matter has not been resolved. I have been keeping my account up to date yet I am notified that I am in arrears by +/- R5000. Furthermore, this has affected my credit record as a bad payer. We are in the forth month and this matter does not seem to be resolved with speed. I have made numerous phone calls and sent various emails but I don’t get any feedback. A representative that I’m in contact with does not seem to be winning in resolving this matter. I am willing to provide all evidence and paper trail of trying to escalate this matter.
116 replies
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1 (20%)
4 Star
0 (0%)
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2 Star
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1 Star
4 (80%)