COMPANY NEEDS TO BE REPORTED TO OMUDSMAN ASAP

I am extremely dissatisfied with the service I have received and feel compelled to formally lodge a complaint.

At the inception of this contract, I was explicitly informed that I would receive airtime and be able to utilise it freely. This has not been the case. I further requested—clearly and repeatedly—that deductions be made on the 27th of every month. Despite this, deductions began occurring on the 25th without my consent.

I also asked a very direct question at the start of the agreement: whether I could cancel at any time. I was told yes. However, when I attempted to cancel, I struggled to get hold of anyone. When I was eventually contacted today, I was suddenly informed of a cancellation fee, which had never been transparently explained upfront.

When I asked the consultant to confirm the exact cancellation amount, he went silent on the call, placed me on hold, and later advised that the fee would be R100, allegedly due to airtime usage and non-collection of the SIM card. I was then told I must wait until March, as the February debit order is “already set to go through”. This is unacceptable.

To make matters worse, when I asked the consultant for his name — which is my right as a client — he questioned why I needed it. Only after pushing did he provide the name Jackson, claiming to be a Key Account Manager, yet he was unable to confidently explain fees, provide clarity, or offer professional assistance. He also refused to provide his surname.

This entire experience reflects extremely poor ethics, misleading sales practices, and a complete lack of professionalism and phone etiquette. It feels less like customer service and more like a money-making scheme built on misinformation. JACKSON DOES NOT KNOW HIS WORK

AND THIS COMPANY NEEDS TO E REPORTED TO THE OMBUDSMAN