Horror Show

This review is about my experience with Ambassador Doors and Windows earlier this year. (2025)

We have used the company on 4 different occasions over a ten year period. Unfortunately the quality of the workmanship has declined dramatically. This year my bespoke doors and windows were manufactured to such a terrible standard that my interaction with this company which should have been simply the delivery of the goods ordered turned into several months of waiting, pleading and frustration.

First off the bespoke stacking doors with frame and sidelight were made to an incorrect size and had to be remade in its entirety holding up the completion of our build, our ability to secure and use parts of our home and necessitating the return of the contractor. The unit that was remade to the correct size arrived but had numerous problems- like not running on the bottom rail and a door and a window from the same unite was so badly made that they had to be remade for a third time. It was clear that now one had checked before the item left the workshop and so started the next chapter. A section door had to be remade for a fourth time because an incorrect trim was used. Then came the numerous calls for Ambassador to come out to fix additional problems that could were not resolved before the work left the workshop or dealt with properly with one visit…. To the best of my recollection this was at least 5 times. Issues ranged from hardware that was affixed inconsistently, to improperly seals, to doors pulling skew. All the while I was expending time, money and energy on trying to get my doors to a working standard. Ambassador Doors and Windows had the attitude that because they were fixing their bad craftsmanship albeit over several months and as it fit into their schedule I should be grateful that they were doing it at all. There was no concern for the time, money, inconvenience and frustration they were causing and if they had spent the time they took defending their lacklustre product on a decent product this would never had happened. According to them I should not write a review about my experience because the matter had been resolved to a satisfactory result in March, but my review is about how what should have been a simple delivery of a stacking door turned into a very frustrating, time consuming and demoralising ongoing situation that meant dealing with a company that needs multiple remakes and visits over several months to produce a satisfactory result.

Over the years we have used Ambassador Doors and Windows on 4 different occasions. We used to be very happy with the customer service, quality and craftsmanship however this is no longer the case. I can’t but wonder what qualifications and ability the workshop manager has and what has happened to their once highly skilled craftsmen. It is a real shame, I used to trust this company but I will never be using them again.