CB
Cara B
Active since Oct 2019
4
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Reviews
4 reviews5 months ago
Horror Show
This review is about my experience with Ambassador Doors and Windows earlier this year. (2025) We have used the company on 4 different occasions over a ten year period. Unfortunately the quality of the workmanship has declined dramatically. This year my bespoke doors and windows were manufactured to such a terrible standard that my interaction with this company which should have been simply the delivery of the goods ordered turned into several months of waiting, pleading and frustration. First off the bespoke stacking doors with frame and sidelight were made to an incorrect size and had to be remade in its entirety holding up the completion of our build, our ability to secure and use parts of our home and necessitating the return of the contractor. The unit that was remade to the correct size arrived but had numerous problems- like not running on the bottom rail and a door and a window from the same unite was so badly made that they had to be remade for a third time. It was clear that now one had checked before the item left the workshop and so started the next chapter. A section door had to be remade for a fourth time because an incorrect trim was used. Then came the numerous calls for Ambassador to come out to fix additional problems that could were not resolved before the work left the workshop or dealt with properly with one visit…. To the best of my recollection this was at least 5 times. Issues ranged from hardware that was affixed inconsistently, to improperly seals, to doors pulling skew. All the while I was expending time, money and energy on trying to get my doors to a working standard. Ambassador Doors and Windows had the attitude that because they were fixing their bad craftsmanship albeit over several months and as it fit into their schedule I should be grateful that they were doing it at all. There was no concern for the time, money, inconvenience and frustration they were causing and if they had spent the time they took defending their lacklustre product on a decent product this would never had happened. According to them I should not write a review about my experience because the matter had been resolved to a satisfactory result in March, but my review is about how what should have been a simple delivery of a stacking door turned into a very frustrating, time consuming and demoralising ongoing situation that meant dealing with a company that needs multiple remakes and visits over several months to produce a satisfactory result. Over the years we have used Ambassador Doors and Windows on 4 different occasions. We used to be very happy with the customer service, quality and craftsmanship however this is no longer the case. I can’t but wonder what qualifications and ability the workshop manager has and what has happened to their once highly skilled craftsmen. It is a real shame, I used to trust this company but I will never be using them again.
0 replies
5 months ago
Horror show
I hate writing reviews, never mind bad reviews but unfortunately I feel compelled to do so after the harrowing experience I had with Ambassador Doors & Windows. We used them for many years and were extremely pleased with their workmanship and the measurement and design team are excellent. Unfortunately the standard of their work and customer service has dropped dramatically. First the stacking doors were made to incorrect measurements and had to be remade, then the opening side lights and one stacking door had to be replaced because they did not fit properly, then the door was made with an correct trim that did not match the other doors. Then they had to refit all the doors in the frame….they had to come back 4 times to get it to an acceptable standard. It was an ongoing nightmare, of phoning, organising visits, trying to get the best team. This frustration lasted 5 months. It was farcical. All the time I was made to feel that they were doing me a favour by providing me with what I paid for and as this was the case I had to fit into their timeline… today I had to have other doors that they made before this last fiasco fixed- turns out that the door joints were pulling loose because their were large holes where the joints meet. I can’t help but wonder what has gone wrong with the workshop manager and the skill levels of the employees. So sad, I used to be trust this company, but unfortunately I will never be using them again.
0 replies
31 months ago
What a pleasure!
What a pleasure ordering my potting soil from horti.co.za! The online store is backed by friendly, efficient and competent that are ready to answer questions or troubleshoot any special requirements. The delivery of the very good soil was also a breeze with a friendly and very capable team. I will definitely be using horti.co.za again! Highly recommended.
0 replies
79 months ago
Trees SA Nursery let me and my tree down.
I have never written a bad review but after having dealt with Trees SA Nursery I feel compelled to do so. I bought a mature tree from them that cost quite a bit soon afterwards I realized that there was something wrong with it- when spring leaves came out I saw almost half the branches were dead. After struggling for two months of contacting them every 2 weeks they have point blank refused to come and diagnose the tree or tell me what the problem is. They insist that I must pay them for a call out- about R800 or pay more than R1000 for a new tree to be delivered. So in the end I am out of pocket for a unhealthy tree. Buyers beware: They don’t care about the tree they sell you and while they are very helpful before you buy a tree once that is done you are on your own other than some preformulated advice that may or may not apply to your tree.
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