Horror show

I hate writing reviews, never mind bad reviews but unfortunately I feel compelled to do so after the harrowing experience I had with Ambassador Doors & Windows. We used them for many years and were extremely pleased with their workmanship and the measurement and design team are excellent. Unfortunately the standard of their work and customer service has dropped dramatically. First the stacking doors were made to incorrect measurements and had to be remade, then the opening side lights and one stacking door had to be replaced because they did not fit properly, then the door was made with an correct trim that did not match the other doors. Then they had to refit all the doors in the frame….they had to come back 4 times to get it to an acceptable standard. It was an ongoing nightmare, of phoning, organising visits, trying to get the best team. This frustration lasted 5 months. It was farcical. All the time I was made to feel that they were doing me a favour by providing me with what I paid for and as this was the case I had to fit into their timeline… today I had to have other doors that they made before this last fiasco fixed- turns out that the door joints were pulling loose because their were large holes where the joints meet. I can’t help but wonder what has gone wrong with the workshop manager and the skill levels of the employees. So sad, I used to be trust this company, but unfortunately I will never be using them again.