AMC SOUTH AFRICA HAS NO CUSTOMER SUPPORT

I recently contacted Amc south africa with regards to how there life time guarantee works and what am i covered for .. i get a response from amc south africa that refers me to there policy online .i did advise that i can not understand it and if they could get someone to contact me and explain in lay mans term .unfortunatly i did not recived any feedback after that.had a requested a quote to buy a set i think the outcome would of been different ...please advise