MM
Mohamed M
Active since Sep 2018
4
Reviews
0
Industries
Reviews
4 reviews5 months ago
No way to escalate serious business issues with fnb stay away
To FNB and the Business Community, This review is not about a specific transaction error, but about a critical, systemic failure at FNB: the complete lack of any accessible communication channel to escalate a serious business dispute. As a business owner facing a significant, documented issue originating from a branch failure, I have spent days trying to find a way to communicate with anyone in a position of authority. The results are alarming: · The FNB Business call centre confirmed that there is no email address, dedicated phone line, or formal procedure provided to business clients for escalating serious complaints or legal matters. · Customers are given no option but to rely on the very branch where the problem may have originated. · There is no published path to contact the Executive Office, the Head of Business Banking, or the Legal Department. How can a bank that claims to support South African businesses fail to provide a basic escalation route for when things go seriously wrong? This lack of accountability is unacceptable. It leaves business clients like myself completely powerless, forcing us to resort to public platforms like this one just to be heard. This is a warning to all business owners: If you have a complex or severe problem with FNB, be prepared for a wall of silence. There is no clear way to get your issue to the people who can actually solve it. My demand to FNB is simple: Establish and publicly advertise a direct and reliable communication channel for business clients to escalate serious disputes. Your customers deserve accountability, not a dead end. Until this is fixed, I cannot in good conscience recommend FNB Business Banking to anyone.
53 replies
7 months ago
AMC SOUTH AFRICA HAS NO CUSTOMER SUPPORT
I recently contacted Amc south africa with regards to how there life time guarantee works and what am i covered for .. i get a response from amc south africa that refers me to there policy online .i did advise that i can not understand it and if they could get someone to contact me and explain in lay mans term .unfortunatly i did not recived any feedback after that.had a requested a quote to buy a set i think the outcome would of been different ...please advise
0 replies
49 months ago
Discovery insures pathetic service when claiming
On the 02/04/2022 I have submitted a claim to discovery insure. On the 04/04/2022 i received an email from Siyamazi Mbozana claims agent advising me to take my device for an assessment.I emailed and requested that he contacts me as there were no repair centres in the durban south area. He did not contact me. I contacted my broker and he got Siyamazi Mbozana to contact me. Siyamazi Mbozana was going to get the his assessors to pick up device. I did not hear from them so on the 11/04/2022 i drove to the Westville pavillion to get a repair quote done. 12/04/2022 the quote was sent thru. 13/04/2022 an email was sent by my broker requesting them to act asap as device is important to me. 14/04/2022 i had still not heard anything. I contacted my broker to escalate the matter and requested that his manager Gail Marshall contact me. I had received no feedback from Gail Marshall. 15.04 i recieved an email from Siyamazi Mbozana advising me that the claim in closed. 19.04 i got a hold of Gail Marshall she advises me that she isn't aware of my situation also sounded very confused when i mentioned my brokers name yet he has sent her an email on the 14/04. My question to discovery and Gail Marshall is my family going to the same service and run around from discovery when i die? Discovery has proven to me that they cant handle the claims process smoothly. Could they reimburse me for every life and short term premium paid by me??
296 replies
71 months ago
Customer care non existent
Mtn customer care is the worst. There is absolutely no way you can have human interaction with Mtn.
0 replies
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