Bad customer service

I took my dtf A3 machine for change of printerhead and dampers because white ink was blocked and the dampers had residue .They gave me a quote of above R9000 and i paid with no hesitation. The problem is they dispatched my machine without full quality control in place. When I received my machine the power switch was not working, i had to find an electrician somewhere to fix the switch for me. After that, I had to test the machine if its working properly but turns out that white ink is still not coming out. I am based in Bloemfontein amd i was told to bring back the machine. I refused because it is costly to take the machine to their warehouse,this is their fault and not my responsibility to fix the machine. I paid full amout and I received bad service after all. Now im stuck with a machine that is not working but theres nothing done about it. I am highly disappointed .