Bad customer service. Unhappy customer

I reached out to the company telling them that my A3 DTF PRINTER is not printing well, the inks are dry. I tried to do a callout but the assistant said my machine is too small i must bring it to the warehouse, mind you im based in Bloemfontein. I brought the machine but it has been 3 days and nothing has happened, their excuse is they prioritise call out instead of drop off. Which means I must wait for up to a week or two weeks while the technicians are out on a call out. I do not think that its fair because we are all customers of the company, we need equal treatment because we bought machines from the same company. I am so disappointed in the customer service they offer.