Huge licence and operation issues

I bought 2 machines from Am less then a year ago. My computer that carry's the driver program has packed up. The program that i payed for can only be de registered by the owner ERIC witch is not available on a phone by no one of his staff. NO SERVICE TEAM MEMBER SALES TEAM MEMBER CAN HELP ME. I asked if a manager could help me and there is no such person or roal of a manager @ all in AM.CO.ZA The co owner owner of AM.CO.ZA that deals with technicul support is APRIL. I have been calling her for hours and she is no where to be found by staff and myself. So if you deal with DEADLINES AND YOU HAVE A STANDARD if things go wrong you will get stuck with this brand