Delayed flight, then lost suitcase

AA,

I am an utterly disappointed client. Today our flight was delayed by 2 hours and then my suitcase didn't arrive at JFK from Orlando. I have been crying for hours now. It's been hours now and my suitcase hasn't even been located yet. It is like you are not even searching for it.

My children's asthma medicine and me and my husbands chronic medication is in that suitcase. There is irreplaceable items in my suitcase.

No pharmacy wants to assist me with a few pills without a prescription. I am stuck in NY (without my suitcase) , flying back home to South-Africa tomorrow without my suitcase. I am just praying and hoping that my suitcase will be located and returned to me.

You have made my last day in USA the worst one ever. I chose to fly only AA (at a much larger cost than other local airlines) between cities here in USA the last 4 weeks whilst on holiday with my family, because AA is supposed to be to most reliable and trustworthy airline. I couldn't have been more wrong.

I hope you take my complaint seriously and I truly hope that this issue will be resolved ASAP.