Bad service with zero feedback

Beginning December 2014 I bought a pair of Crockett & Jones shoes. April 2015 I noticed the shoes peeling. Taking it back, American Clothing said they have to send it back to the manufacturer and wait for report. Two weeks down the line I enquirer and was told no report yet. My argument with American Clothing is, why must I wait on Crocket & Jones for feedback. If you buy a loaf of bread which is not satisfactory you have it replaced by the shop and not the bakery. Why am I waiting with no feedback, this is lousy service from American Clothing.