Dismal service from American Express Platinum Card!

Since January 2025, I have had a card on which the PIN function does not work. In spite of numerous calls, emails and even branch visits, Nedbank/ American Express still have not resolved the issue. In spite of emails on management level, they still fail to commit to their own slogan: American Express begins and ends with service. Shame on you American Express! In spite of their dismal service, I am still charged a maintenance fee every month. Shame on you Nedbank Management!