WM
Willie M
Active since Apr 2012
15
Reviews
0
Industries
Reviews
15 reviews11 months ago
Dismal service from American Express Platinum Card!
Since January 2025, I have had a card on which the PIN function does not work. In spite of numerous calls, emails and even branch visits, Nedbank/ American Express still have not resolved the issue. In spite of emails on management level, they still fail to commit to their own slogan: American Express begins and ends with service. Shame on you American Express! In spite of their dismal service, I am still charged a maintenance fee every month. Shame on you Nedbank Management!
0 replies
14 months ago
Dismal Call Centre service
When my American Express card was declined with funds available, I contacted the Call Centre and spoke to Ronald. He claimed that there was not a signal. I know that was not the case because of the fact that another Amex customer could process his transaction. When I called Ronald out on his incorrect feedback, and after much ducking and diving, it was determined, after 30 minutes on the call, that there in fact is a problem with the card and that it needs to be reset. Ronald refused to escalate my complaint about the dismal service, I did ask to speak to a manager but he refused to put me in touch with a manager and terminated the call. Why is it necessary for me to hold for 10 minutes before a call is answered? I called three times. Why can I hear the call centre personell laughing and joking with each other while I am on the call? Thabiele Cele, I am awaiting your call to explain why your call centre is not fully committed to exceptional service.
0 replies
14 months ago
IStore Brooklyn doesn’t take ownership of Apple failure!
Istore Brooklyn sold me an out of box failure. The store manager tested the product and refused to replace it! She refused to give the area manager’s contact details or the owner’s details. The operations manager had the technician eventually test the unit. Verdict: out of box failure. The store does not have stock nor Menlyn branch. The store refuse to do a refund because they claim they don’t have money‼️ After 90 minutes in the store, I left with the out of box failure (which is my daughter’s birthday gift) and no refund! Well done Apple! Well done STORE OWNER! I can’t buy a replacement gift. You ruined my daughter’s birthday! Shame on you team, you failed dismally! One can’t phone the store, area manager or escalate the matter. Dismal service!
0 replies
14 months ago
Failure to deliver product, dismal service
On 29 October 2024, I ordered the so called silver package for my two vehicles from Dhiren Maharaj of Beame/Matrix. The silver package include panic buttons. The panic buttons were not delivered when the units were installed. In spite of numerous e-mail and phone calls to Dhiren Maharaj, I still don’t have the panic buttons. Matrix dig into my bank account and take out the monthly panic buttons fee! Be aware that Matrix will take your money and will not supply the goods and services they advertise and sell! Complaints cannot be escalated nor can one get hold of a manager.
106 replies
19 months ago
Superbe Security
So, this morning we managed to press the panic button by accident. What happened next had me realizing just how good our security company is. I immediately cancelled the response vehicle, but the next moment the security car opened our gate (they have the means to activate my gate) and drove into our yard with an additional vehicle outside the premises! Apparently a cancellation of a panic button, still get treated as a serious issue! Thank you Interactive! This was a job extremely well done!
0 replies
20 months ago
Poor Vodacom signal in Muckleneuk, Pretoria
I am a resident of the suburb of Muckleneuk, Pretoria. Your signal has deteriorated significantly in the past couple of weeks. We do not have 5g, 4g or even edge. Some calls do not even reach us. You will agree that this is unacceptable in a metropolitan area. Would you please be so kind as to give feedback and restore the signal to a quality you can be proud of.
795 replies
50 months ago
What a pleasure dealing with Gys Pitzer Motors!
I bought and traded in a vehicle at Gys Pitzer Motors Linro Park. What a pleasant experience! Jacques Binedell was most helpful in ensuring that I get exactly what I needed. He made sure that I receive more than I expected! I highly recommend Jacques and Gys Pitzer Motors!! Thank you Kirsty for the admin, your service was superb!
53 replies
67 months ago
Dismal Service Customer Service
In August I cancelled one of my lines. In spite of numerous calls and escalating the matter Vodacom still take money out of my bank account every month. Every time I call, I ask to speak to a manager. Vodacom refuse to have a manager speak to me. I have asked for Wayne's manager and Hypercia Mnisi, Mpho Phalane and Zakhele Dube to call me to resolve the matter. None called. I have asked for the relevant Vodacom Director's name and e-mail, but that is refused. One can not take a complaint any further than the consultant answering the call when one call Vodacom. I would like a sincere apology for the dismal service, a full refund and a ample donation to a charity of my choice.
212 replies
103 months ago
No ADSL service: fault 600CTK041017
On Wednesday 4 October I reported that I have telephone service but no ADSL service. On 5 October I received a call from telephone number (021) ********** at 17:32 asking what is wrong, I explained that my ADSL service is down. On Saturday 7 October I received a SMS that the fault is in hand with the technical repair division. I received nothing further. I have tried all solutions suggested in the Self Diagnosis Guide. The last step in the Guide have you calling 10 210 where the agents will be HAPPY TO ASSIST YOU. NOT. No happy agents available. Ntando could not help. He claimed that there is a cable fault. (Please note that this fault is of such a nature that my neighbors have no problems and thatI have voice service but no ADSL service!) Ntando could not put me through to his manager Austen Matebula. He suggested that I write an e-mail to ask for the matter to be escalated. This solution is so incredibly dumb! How do I send an e-mail without my ADSL service? Why do Telkom think I go to the trouble of calling? Do Telkom actually suggest that one have backup service providers when one use Telcom services? Only after insisting on speaking to Austen’s manager did Austen take my call. Austen definitely was not happy to assist me, in fact he did not assist me. He merely waffled Company policy and procedures with a total disregard for the Consumer Protection Act! Please Telkom is there nobody in the company who is proud of their work and service?
183 replies
129 months ago
Failure to comply with the Consumer Protection Act
I lodged a complaint on Hello Peter two weeks ago, as well as one a week ago! The reference number for the complaint is SM133833 . Tebogo and Launa of the SOCIAL MEDIA TEAM did not give any feedback other than writing on Hello Peter that the matter is being attended to. Please sort out my complaint and deliver the goods which is owed to me. Please be assured that the Consumer Protection Act will be enforced!<br> <br>
75 replies
Review Distribution
5 Star
2 (13.333333333333334%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
6 (40%)
1 Star
7 (46.666666666666664%)