Uacceptable service consisting of lies and deciet

For the month of March 2025, I have been trying to sort out a renewal card and then a replacement card with no luck. I have been a loyal client of American Express Platinum Card for 36 years. I have experienced lies, deceit, disrespect from uninformed staff and management. The service is disgusting and I have now had to reach for senior management to attempt to resolve my requests.