Wouldn't recommend the bus

We waited from 17:30 in Cape Town station until 22:00 for the bus. When it finally arrived, we were told that we'd be transferred to another bus by Prince Albert Junction on N1. We stayed there for more than an hour trying to sort out people's belongings. This was the worst time of my life. I wish actions would be taken against these bases because as it stands they don't respect their customers.