Bad Service from Amrod

Service is absolutely shocking. I'm on the Jade tier and we are told to communicate via email since this does not allow a dedicated account manager. I get that. However we are still a client. I placed an order for t-shirts and the client changed the branding requirements after I had already received the first layout to approve. I immediately sent an email to Amrod informing them of this and requesting to know what procedure to follow in order to make the change. I got no response. Today I drove almost 40km to their office in Woodmead to resolve this as it is imperative for my client to receive them before the weekend. At reception the best they could do was put me through to a Jade agent on the fone who short of arrogantly told me that they can only assist via email and I must send it from reception. I tried asking if there's someone that could help me in person so that I make sure this is done and I was told NO. Send an email. The agent told me the turn around time to respond to the email is 2HOURS! I sent it at 09H00 and sent a follow up email again at 11H07 and STILL no response. Mind you - my order is not a small order either. It exceeds 40K in total but I'm still treated like a nobody simply because I haven't made it to Account Manager attention yet! Sadly as a small business it appears the only way to grow is to go through such treatment from complacent businesses. I refuse to be discouraged but will make it a point that everybody else is aware of what to expect when dealing with Amrod.