BN
Brenda N
Active since Jan 2018
2
Reviews
0
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Reviews
2 reviews20 months ago
Bad Service from Amrod
Service is absolutely shocking. I'm on the Jade tier and we are told to communicate via email since this does not allow a dedicated account manager. I get that. However we are still a client. I placed an order for t-shirts and the client changed the branding requirements after I had already received the first layout to approve. I immediately sent an email to Amrod informing them of this and requesting to know what procedure to follow in order to make the change. I got no response. Today I drove almost 40km to their office in Woodmead to resolve this as it is imperative for my client to receive them before the weekend. At reception the best they could do was put me through to a Jade agent on the fone who short of arrogantly told me that they can only assist via email and I must send it from reception. I tried asking if there's someone that could help me in person so that I make sure this is done and I was told NO. Send an email. The agent told me the turn around time to respond to the email is 2HOURS! I sent it at 09H00 and sent a follow up email again at 11H07 and STILL no response. Mind you - my order is not a small order either. It exceeds 40K in total but I'm still treated like a nobody simply because I haven't made it to Account Manager attention yet! Sadly as a small business it appears the only way to grow is to go through such treatment from complacent businesses. I refuse to be discouraged but will make it a point that everybody else is aware of what to expect when dealing with Amrod.
0 replies
101 months ago
Bad Service and customer experience
Our household Wi-fi is subscribed through Telkom SA. We made payment via Pick and Pay for our December Bill. Our next Bill for January was due 2nd January which we paid on time. Surprisingly our service was suspended on Tuesday the 2nd Jan apparantly due to non-payment. Upon contacting their call center they admitted to have allocated the payment to one of our old Telkom account which was long cancelled. Mind you this is through no fault of ours as we presented the teller with the statement received from Telkom at the time to make the payment. It becomes apparent that their billing system is not up to scratch...otherwise it surely should not be accepting payments into cancelled accounts???? After quite a number of calls including a conversation with one of their managers we get told yesterday that it will take them up to 14 days to transfer the funds from the cancelled account to the active account. So in other words the suspension will remain until then! This seems quite preposterous and illogical as they can see the funds in the account!! The question remains will we then me creditted 14days rental for the current month considering??? Let alone the inconvenience of no internet access whilst they are sitting with our money! The level of incompetence and complete lack of customer care is shocking! Word of Caution: You might reconsider your decision of you're thinking of changing service providers this direction!!!
105 replies
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