Rude services and unprofessionalism

I have an account with Amrod, they have upgraded thier system to online that is convenient to us customers I guess, I made an order on the 19th of May 2023 and purchase over 16k worth of to be branded items. They require us to approve branding online and you first upload artwork online but their artwork department messed my artwork before approval and I was ignore from Friday until Monday, they then come and fix thier mess on the 22nd and promised to deliver my order on the 25th of May 2023. They come and say they have issues with my logos and I must wait to get my order on the 26 May 2023. I have already given my delivery date to my client for today the 25 of May 2023. The items are required for graduation of the 26 May 2023, the option to delay my order is not an option and their account managers ignored me and my calls, their managers work from home, their duty manager they don’t bother to help and fix the problem, account manager comes back and say they are busy they attend to many clients. I have already paid for the items. I was **** to in terms of delivery and service excellence. I’m treated like I’m nothing. Their customer services never say anything but seem to take note of my complain. They throwing suggestion at an eleven hour, my client is waiting. Amrod claim to be a leading branding company in Africa but very disappointing in supporting small business reputation but covers their own on the small business expense. Their departments seems not in coordination, the sales,artwork, and production work in silos. Very rude account managers and managers. They have loyalist program that I think is to monitor their big spenders so they can isolate us small business, by knowing who is there to keep and who can keep their cash flow. I’m sick and tired of being used by amrod. I’m still here at their woodmead offices with no solution I’m stuck, waiting for uncer*****ies. I have Sent emails to all the reporting line and still waiting.